Aurora Fatima Jerez Mealla
St Kilda,Australia
Summary
Recently completed Certificate IV in Real Estate Practice accompanied by strong experience in business administration (Bolivia) for over six years. I have a passion for real estate coupled with a commitment to learn and grow in the industry, eager to contribute to a team and gain valuable experience, providing efficient internal and external customer service. I am able to work in a fast-paced environment while remaining friendly and professional.
Overview
16
16
years of professional experience
Work History
Housekeeping Room Attendant
The Royce Hotel
Saint Kilda, Melbourne, Victoria
02.2024 - Current
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Inspected furniture for damage or stains in between guest stays.
- Reported guest issues, safety and maintenance concerns immediately to supervisor.
- Communicated effectively with team members about daily assignments and task progress.
- Coached new housekeeping personnel by demonstrating approved cleaning procedures.
- Maintained lobbies, guest rooms and halls, keeping safe environment for patrons. Working day by day with extreme attention to detail, under pressure in a 5 star hotel.
Customer Service Cashier
Guzman y Gomez
Melbourne, Australia
04.2022 - 04.2024
- As a Customer Service Cashier in a vibrant restaurant environment, I thrive amidst high-volume, fast-paced operations while consistently upholding exceptional service standards
- In addition to efficiently handling transactions and fulfilling opening/closing responsibilities, I actively engage with patrons, fostering positive relationships through friendly and helpful interactions
- Recognizing the importance of team cohesion, I took on a mentoring role, guiding and supporting fellow employees to enhance their skills and contribute to our collective success
- By championing a culture of excellence and collaboration, I play a key part in maintaining both customer satisfaction and team morale
Internship
ABC Real Estate Agent
Melbourne, Australia
12.2022 - 12.2022
- During my two-week internship at a leading real estate agency, I engaged in various facets of the industry under seasoned guidance
- This included taking calls, connecting customers to agents and contributing to administrative tasks such as document preparation and data entry
- Immersed in the day-to-day operations, I gained firsthand insight into client interactions and the coordination between different departments within the agency
- Through this experience, I deepened my understanding of real estate practices and affirmed my passion for the field
- It provided me with practical skills and exposure to industry dynamics, bolstering my readiness to embark on a career in real estate with enthusiasm and confidence
Business and Customer Support Officer
Bolivian Credit Bank
La Paz, Bolivia
06.2010 - 06.2015
- As a Business and Customer Support Officer, I played a pivotal role in ensuring the smooth operation of various projects by collaborating closely with departments such as marketing, operations, and finance
- Through effective communication and coordination, I facilitated successful project completion by aligning the efforts of different teams towards common goals
- Additionally, I provided dedicated customer service support to our existing clients, ensuring their satisfaction and maintaining strong relationships
- By addressing their inquiries, resolving issues promptly, and offering personalized assistance, I upheld our commitment to delivering exceptional service and fostering long-term client loyalty
Customer Service Teller
Bolivian Credit Bank
La Paz, Bolivia
03.2009 - 05.2010
- Excelled in delivering exceptional customer service as a teller, while meticulously performing daily balancing of the cash drawer to ensure the accuracy of all transactions
- Skillfully processed a diverse range of banking transactions, including check cashing, loan payments, and account transfers, with precision and efficiency
- Maintained records of all transactions, meticulously documenting deposits, withdrawals, and transfers to uphold strict banking standards
Education
Certificate IV - Real Estate Practice
Entry Education Institute
Melbourne, Australia02.2024
Certificate III - Spoken and Written English
Kangan Institute
Melbourne, Australia12.2023
Bachelor of Arts (B.A.) - Business
Los Andes University
La Paz, Bolivia09.2009
Skills
- Effective communication
- Cooperative Attitude
- Ethical Conduct
- Effective Staff Management
- Adaptability
- Time Management
- Customer service-focused
Awards
- Real Estate Intern, ABC Real Estate Agent, 12/16/22, I was recognised for my contributions in the internship at ABC Real Estate Agency
- Employee of the Month, GyG, 3
References
- Francisco Duran, Manager, Guzman y Gomez, francisco.duran@gyg.com.au, 04155629031
- Meena Antony, English Program Coordinator, Kangan Institute, mantony@kangan.com.au, 0450148773
Languages
- Spanish
- English
Personal Information
Visa Status: Permanent Resident
Timeline
Housekeeping Room Attendant
The Royce Hotel
02.2024 - Current
Internship
ABC Real Estate Agent
12.2022 - 12.2022
Customer Service Cashier
Guzman y Gomez
04.2022 - 04.2024
Business and Customer Support Officer
Bolivian Credit Bank
06.2010 - 06.2015
Customer Service Teller
Bolivian Credit Bank
03.2009 - 05.2010
Certificate IV - Real Estate Practice
Entry Education Institute
Certificate III - Spoken and Written English
Kangan Institute
Bachelor of Arts (B.A.) - Business
Los Andes University
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