Austin Lee
West Pennant Hills,NSW
Summary
Business development officer with a proven track record at AMP, specializing in stakeholder engagement and needs assessment. Expertise in crafting tailored solutions and fostering customer relationships, leading to high satisfaction ratings. Demonstrated ability to collaborate across teams to enhance service delivery and achieve positive outcomes.
Overview
5
5
years of professional experience
Work History
Business Development Officer
AMP
Sydney, NSW
03.2025 - Current
- Cultivated positive relationships with key stakeholders, including clients, advisers, and support staff.
- Proactively contacted new key stakeholders to create positive initial experiences and build rapport.
- Engaged customers to accurately assess needs and requirements, enhancing customer satisfaction.
- Analyzed customer feedback to identify areas for improvement.
- Collaborated with internal stakeholders to manage escalations, resulting in timely resolutions.
- Facilitated adviser meetings to strengthen relationships.
Customer Service Consultant
AMP
Sydney, NSW
02.2022 - 03.2025
- Answered inbound calls and emails, delivering front-line customer support and resolving product inquiries.
- Developed solutions for customer issues using product knowledge and effective problem-solving skills.
- Processed transactions by applying deep understanding of product and system knowledge.
- Collaborated with colleagues across departments to fulfill customer requests, enhancing overall satisfaction.
- Consistently achieved high quality result of 100 and SAT result of 8.5.
- Joined Platinum team in May 2023, and began developing positive relationships with stakeholders.
Pass Master/Food Waiter
Sofitel
Darling Harbour, NSW
04.2021 - 12.2021
- Orchestrated smooth and seamless workflow between kitchen and tables, resulting in quick delivery of proper orders with full customer satisfaction.
- Coordinated with management and culinary team to fulfill special requests, ensuring adherence to food and service standards.
- Resolved customer concerns and complaints promptly, enhancing overall service experience.
- Communicated menu changes to customers, fostering strong service relationships.
Education
High School Diploma -
Carlingford High School
Carlingford, NSW01-2017
References
Allister Hoffenberg
Business Development Manager, AMP
0402 373 970
Michael Corcoran
Business Development Manager, AMP
0439 462 865
Timeline
Business Development Officer
AMP
03.2025 - Current
Customer Service Consultant
AMP
02.2022 - 03.2025
Pass Master/Food Waiter
Sofitel
04.2021 - 12.2021
High School Diploma -
Carlingford High School