Summary
Overview
Work History
Education
Skills
Languages
Certification
My Story
Timeline
Generic

Austin Wiwarsono

Darwin,NT

Summary

Dynamic professional with experience at Electronic City, excelling in technical support and customer service. Proven ability to enhance team productivity and resolve complex software issues. Skilled in network troubleshooting and fostering collaboration, consistently delivering effective solutions that improve user satisfaction and operational efficiency.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Cafe Worker

The Coffee Club
Darwin, NT
12.2024 - Current
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Ensured compliance with all safety protocols related to serving staff members' activities.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Addressed complaints to kitchen staff and served replacement items.
  • Ensured that all equipment was properly maintained and operated safely.
  • Delivered food orders promptly to customers according to restaurant standards.

Technician

Electronic City (Indonesia's)
Jakarta, Jakarta
01.2023 - 12.2024
  • Implemented strategic plans to enhance team performance and productivity.
  • Assigned projects and distributed tasks to team members as per area of expertise.
  • Assisted customers with troubleshooting software and hardware issues.
  • Replied to customer queries via email, messaging systems and support ticket platforms.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Performed variety of clerical and administrative duties pertaining to on-site support.
  • Collaborated with teams to solve technical customer problems across product suites.
  • Answered user inquiries to resolve computer software or hardware operation problems.

Education

Bachelor of Science - Information Technology

Charles Darwin University
Darwin, NT
05-2025

Skills

  • Technical support
  • Network troubleshooting
  • Software installation
  • Data analysis
  • Customer service
  • Team collaboration

Languages

English
Professional
Indonesian
Native/ Bilingual

Certification

  • Driver's license

My Story

  • I am a very good technician because, at my young age, I have always been fond of how computers work, and I still am; I am always interested in how technology works in both hardware and software, and with it, I am still young and interested in looking for work at your company to improve my knowledge and experience in technology.

Timeline

Cafe Worker

The Coffee Club
12.2024 - Current

Technician

Electronic City (Indonesia's)
01.2023 - 12.2024

Bachelor of Science - Information Technology

Charles Darwin University

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Austin Wiwarsono