Brazilian Jiu Jitsu
Speed Cubing
Psychology/Philosophy Books
Authman Ziad
Gympie,QLD
Summary
Motivated and dependable professional with a background in administration, customer service, and client support across high-pressure environments. Proven ability to manage sensitive information, follow procedures with precision, and maintain a calm, professional presence in challenging situations. Seeking to contribute to a values-driven team in a structured, service-oriented role.
Overview
9
9
years of professional experience
Work History
Support Team Member
Xestro
07.2025 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Answered customer support inquiries via specialized ticket tracking platforms.
- Provided exceptional customer support experience by combining kindness, thoughtful insights and concise responses.
- Cultivated strong team environment focused on personal accountability, customer support and business success.
Retail
Woolworths
01.2024 - 11.2024
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Enhanced customer satisfaction by providing personalised assistance and product recommendations.
- Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
- Collaborated with team members to execute store promotions and sales events, driving revenue growth.
Team Member
Nando’s
01.2018 - 02.2020
- Provided exceptional customer service and addressed customer inquiries.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Trained new staff members on proper customer service and hospitality policies.
- Developed and executed strategies to improve customer experience in hospitality settings.
Team Member
Myer
02.2016 - 03.2017
- Tagged and prepared new merchandise for retail sales.
- Trained new team members by relaying information on company procedures and safety requirements.
- Learned all required tasks quickly to maximize performance.
- Maintained productive, efficient approach to all tasks.
Education
Bachelor of Biomedical Science - Medicinal Biochemistry
University of The Sunshine Coast
Doctor of Medicine -
Griffith University
Interests
Timeline
Support Team Member
Xestro
07.2025 - Current
Retail
Woolworths
01.2024 - 11.2024
Team Member
Nando’s
01.2018 - 02.2020
Team Member
Myer
02.2016 - 03.2017
Bachelor of Biomedical Science - Medicinal Biochemistry
University of The Sunshine Coast
Doctor of Medicine -
Griffith University
Similar Profiles
Luke HorsfieldLuke Horsfield
Supervisor Open Space Maintenance at Gympie Regional CouncilSupervisor Open Space Maintenance at Gympie Regional Council
Sean MannionSean Mannion
Excavator Operator at S&Y EarthmovingExcavator Operator at S&Y Earthmoving
Shareeza AliShareeza Ali
AIN at BlueCareAIN at BlueCare
Hayden AndreassenHayden Andreassen
Crew Team Member at KFCCrew Team Member at KFC
Kayleigh FrenchKayleigh French
Support Team Member at Parkview Regional Medical CenterSupport Team Member at Parkview Regional Medical Center