Summary
Overview
Work History
Education
Skills
References
Affiliations
Certification
Timeline
Generic

Autumn Brown

Ashmore,Australia

Summary

PERSONAL SUMMARY A driven, ambitious and sales orientated Customer Focused administrator who leads from the front and has a hands-on approach to running and management of a store and its staff. Autumn has a long track record of business skills that customers and staff leave satisfied with their experience. She has skill strengths in time management, problem resolution and hitting the companies goals that have been set.

Business-minded professional tackling any job task with gusto and precision. Determined Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.

Customer-oriented Duty Store Manager offering over 5 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and managers. Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Duty Store Manager

Aldi Australia
Helensvale, QLD
10.2019 - Current
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Developed strategies to maximize sales and profitability.
  • Established customer service standards and monitored staff compliance.
  • Organized promotional events to increase product awareness.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Ensured compliance with safety regulations and company policies.
  • Implemented efficient systems for tracking stock movement.
  • Maintained accurate records of employee performance reviews.
  • Created weekly work schedules for store personnel.
  • Performed regular price checks to ensure competitive pricing.
  • Assessed operational efficiency of the store's departments.
  • Managed daily banking activities such as deposits and withdrawals.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Updated and maintained store signage and displays.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.

Site Administrator/Client Facilitator as Back up to Aged Care

Care Connect P/L
01.2014 - 07.2018
  • This position was to undertake Executive Administrative duties in line with Care Connect policies, procedures, service model and customer service standards ensuring the smooth running of the site and region and reflecting our values in the fulfilment of these responsibilities
  • Administration Officers available to the team provide clients, callers and visitors to Care Connect with excellent customer service by promptly identifying their needs and appropriately redirecting the enquiry.
  • Assisted in the development and implementation of site-wide policies and procedures.

Owner and Operator

Autumn's Beauty and Bronzing/A Touch Of Bronze
01.2006 - 01.2017
  • Responsible for maintaining and exceeding standards of excellence in Client Service, client retention and staff proficiency
  • Also in charge of managing a busy client diary whilst maximising revenue potential at every opportunity.

Accounts and Bookkeeping Manager

Wine Paradise/Fermented Grape (dual company)
01.2004 - 01.2006
  • Processed and recorded employee payroll, vacation and sick leave hours and sent to our payroll company
  • Received approval of all accounts payable invoices and supplied payments to vendors on a weekly basis
  • Balanced batch summary reports for verification and approval
  • Maintained confidential information, such as pay rates, bonus targets and pay grades
  • Performed debit, credit and total accounts on computer spreadsheets/databases, using Excel
  • Processed journal entries, online transfers and payments
  • Received, recorded, and deposited cash and checks as well as reconciled records of bank transactions
  • Reconciled all bank and credit card accounts
  • Staff and human resources liaison Reception and Switch Board Operations Roster management

Accounts Receivable/Reception

Milspec Services Pty Ltd
01.2000 - 01.2004
  • Complete account reconciliation's and process adjustments
  • Perform billing, payment allocation, collection and activity reporting following established protocols, to tight deadlines
  • Maintain up-to-date billing system and customer files
  • Monitor customer account details and identify and investigate non-payments, delayed payments and other irregularities
  • Organise recovery system and initiate collection efforts
  • Investigate and resolve customer queries
  • Prepare bank deposits
  • Perform data entry.

Education

Training Services 2002 and -

Surfers Paradise GTA
01.2003

Certificate II and III in Business (Office Administration) -

Skills

  • AND COMPETENCIES
  • Reception and the Front face of all customers
  • Experience of being in a customer facing role
  • Proven track record of delivering high standards
  • Ability to generate new sales
  • Ability to work in a fast-paced environment
  • Physically fit and able to remain standing for long periods of time
  • Proficient in both Hot and Strip Wax on all areas of the body
  • Knowledge of the best after-care for clients eg ingrown hairs treatment
  • Speed to be able to complete each treatment in the allotted time
  • Precision, especially when performing Brazilian waxes
  • The ability to adapt waxing techniques to different clients hair growth to achieve the best results
  • Personal
  • A can-do attitude, entrepreneurial mind-set and strong determination to succeed
  • Always maintaining a professional appearance and a positive attitude
  • Highly organized and motivated
  • Excellent customer service and interpersonal skills
  • Current Typing Speed of 50-55 WPM
  • Physically fit and can do attitude
  • Software knowledge:
  • Microsoft Office
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Outlook
  • MYOB
  • MYOB Retail
  • QUICKBOOKS
  • Internet Explorer
  • Competitor Monitoring
  • Talent Recruitment
  • Loss Prevention
  • Store Operations Oversight
  • Report Generation
  • Customer Service Management
  • Shift Scheduling
  • POS Systems
  • Team Development
  • Retail Inventory Management
  • Employee Training
  • Supply Ordering
  • Risk Management
  • Operations Management
  • Payroll Management
  • Store Merchandising
  • Sales Expertise
  • Problem-Solving
  • Sales Promotions
  • Policies and Procedures
  • Process Improvements
  • Multitasking and Organization
  • Staff Supervision
  • Employee Supervision and Motivation
  • Team Leadership
  • Shift Checklists
  • Database Management
  • Team Building
  • Outstanding Communication Skills
  • Team-Oriented
  • Staff Management
  • Order Management
  • Operations
  • MS Office Proficient
  • Relationship Building and Management
  • Culture Development
  • Verbal and Written Communication
  • Cash Management
  • Team Building and Leadership
  • Friendly and Positive
  • Flexible Schedule
  • Recruiting and Hiring
  • Customer Service
  • Bank and Safe Deposits
  • Inventory Control
  • Accurate Cash Handling
  • Customer Relations
  • Reliable
  • Store Opening and Closing Procedures

References

Referees Nicole Astill Care Connect 0432 700 490 Hannah McPherson Care Connect 1800 692 464 Graeme Jacobs Wine Paradise/Fremented Grape 0433 619 868

Affiliations

  • Weight lifting and Running
  • Family

Certification

  • Safety Officer for Aldi within the store
  • First Aid

Timeline

Duty Store Manager

Aldi Australia
10.2019 - Current

Site Administrator/Client Facilitator as Back up to Aged Care

Care Connect P/L
01.2014 - 07.2018

Owner and Operator

Autumn's Beauty and Bronzing/A Touch Of Bronze
01.2006 - 01.2017

Accounts and Bookkeeping Manager

Wine Paradise/Fermented Grape (dual company)
01.2004 - 01.2006

Accounts Receivable/Reception

Milspec Services Pty Ltd
01.2000 - 01.2004

Training Services 2002 and -

Surfers Paradise GTA

Certificate II and III in Business (Office Administration) -

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Autumn Brown