Ava Bolwell
Gold Coast
Summary
Administrative professional skilled in optimizing office workflows and managing diverse administrative tasks. Proven ability to support higher management through effective scheduling and coordination. Strong focus on team collaboration and adaptability to changing organizational needs, ensuring seamless operations and goal achievement.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Admin/Sales Support Associate
Barista Equip Australia
03.2022 - Current
- Developed comprehensive knowledge of company products and services to effectively address customer inquiries.
- Enhanced team productivity by streamlining sales support processes and procedures.
- Assisted in achieving sales targets through effective coordination with the sales team.
- Expedited quote generation by maintaining an updated database of product offerings and pricing information.
- Optimized inventory management, monitoring stock levels, and coordinating product replenishment as needed.
- Collaborated closely with the marketing team in creating promotional materials that generated more leads for the sales department.
- Provided seller support on refunds, posted feedback and policy changes.
- Fulfilled ad-hoc administrative duties as required which contributed towards overall operational efficiency within the workplace.
- Improved customer retention rates by consistently delivering excellent service and support.
- Issued credits for contested returns, shipping fees and damaged merchandise.
- Answered questions regarding seller inventory, shipping, payments and buyer complaints.
- Demonstrated computer skills for data entry and answered broad variety of inquiries.
- Cultivated positive relationships with vendors, facilitating negotiations for better pricing and terms on supplies and materials.
- Streamlined order tracking processes, ensuring timely delivery of products to customers.
- Strengthened client relationships, promptly addressing concerns and inquiries.
- Assisted customers with sales needs such as inventory and shipping questions.
- Developed strong rapport with customers and created positive impression of business.
Crew Member
McDonald's
02.2020 - 08.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Stocked shelves to organize aisles in assigned department.
- Contributed to increased sales by upselling menu items and promoting special offers.
Education
Bachelor of Business - Entrepreneurship
Southern Cross University
QLD09-2025
Advanced Diploma - Leadership And Management
Australian Institution of Learning
Gold Coast, QLD02-2024
Double Diploma - Business, Leadership & Management
Australian Institution of Learning
Gold Coast, QLD03-2023
Skills
- Strong organization
- Client relationship building
- Sales process
- Inventory control
- CRM software (Prospect)
- Teamwork and collaboration
- Problem-solving abilities
- Data entry
- Product knowledge
- E-commerce support (Shopify)
- Accounting Systems (Xero)
Timeline
Admin/Sales Support Associate
Barista Equip Australia
03.2022 - Current
Crew Member
McDonald's
02.2020 - 08.2022
Bachelor of Business - Entrepreneurship
Southern Cross University
Advanced Diploma - Leadership And Management
Australian Institution of Learning
Double Diploma - Business, Leadership & Management
Australian Institution of Learning
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