Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

AVA BURKE

Melbourne,Australia

Summary

Goal-driven Assistant Store Manager with years of accomplishment in exceeding revenue and profit goals while controlling inventory shrinkage and loss percentages.

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, invoicing, dispatching, database management, and contract management. Recognised for exemplary customer service and team collaboration.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience

Work History

Assistant Store Manager

Ralph Lauren
Melbourne, VIC
10.2021 - Current
  • Originally employed as a Seasonal Sales Associate (Casual), worked way up to Full-Time, then promoted to Assistant Manager.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Prioritised and organised tasks to efficiently accomplish service goals.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports, alongside answering incoming calls and emails, providing frontline customer support or assistance.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Part-Time Receptionist

Fire Protection Technologies
Mount Waverly, VIC
11.2018 - 02.2020
  • Position was Part-Time over holiday periods
  • Answered incoming calls, responded to inquiries and directed calls to appropriate personnel.
  • Managed appointments and scheduled meetings for staff members.
  • Filed paperwork and documents according to established procedures.
  • Assisted with the preparation of reports, presentations, spreadsheets and other materials as needed.
  • Compiled, processed and maintained invoices for all customers
  • Ordered office supplies as needed to ensure adequate inventory levels are maintained.
  • Monitored the front desk area to ensure security policies were followed correctly at all times.

Education

High School Diploma -

Genazzano FCJ College
Kew
11-2020

Double Degree of Business and Finance - Business Economics

Monash University
Caulfield

Skills

  • High quality customer service
  • People management, conflict resolution and team development
  • Communication skills
  • Proficient in Microsoft Excel
  • Adaptability
  • Organised and well versed in administrative practices
  • Recruitment and training experience
  • Professional and well presented
  • Punctual and reliable

References

References available upon request.

Timeline

Assistant Store Manager

Ralph Lauren
10.2021 - Current

Part-Time Receptionist

Fire Protection Technologies
11.2018 - 02.2020

High School Diploma -

Genazzano FCJ College

Double Degree of Business and Finance - Business Economics

Monash University

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