Ava Challen

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Up -sale our products
• Speaking to property managers and real estate agents daily about their properties smoke alarms

Handled logistics coordination, shipment tracking, and document preparation

Provided administrative support including data entry, filing, and inventory management

Liaised with clients and freight partners to ensure timely deliveries and accurate documentation

Assisted with invoicing, scheduling, and operational support tasks

Provided high-level executive support to Tenille Lawrence, owner of one of Australia's leading hair salons

Managed daily schedules, appointments, and client communications

Coordinated salon events, product launches, and travel arrangements

Handled confidential information with professionalism and discretion

Assisted in branding, customer relations, and overall business operations