Ava Doughty
Wollongong,NSW
Summary
Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in residential settings providing guidance and encouragement to patients through physical and emotional support. Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
5
5
years of professional experience
Work History
Aged Care Worker
Uralba Hostel
02.2023 - 02.2024
- Assisted residents with daily living tasks, promoting independence and dignity.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained a clean and safe living environment for all residents, ensuring their wellbeing.
- Built strong relationships with clients to deliver emotional support and companionship.
- Adhered strictly to infection control protocols, minimizing the risk of communicable diseases within the facility.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Pharmacy Assistant
Gundagai Pharmacy
04.2021 - 02.2024
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Received incoming supplies and stocked in correct locations.
- Assisted pharmacy staff with preparing medications and filling orders.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Counted and labeled prescriptions with correct item and quantity.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Prepared unit-dose medications for hospitals or long-term care facilities, ensuring accurate labelling for proper administration.
- Operated cash register and other front counter tasks to facilitate daily operations.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
- Boosted sales and delivered outstanding customer service by assisting customers with pharmacy services, product questions and general store information.
- Located and processed ready prescriptions to customers, distributed medication information documentation and facilitated medication consultations.
Retail Assistant, Shift Manager
Gundagai Newsagency
03.2019 - 09.2020
- Aware of the need to keep a clean and well presented environment for both customers and staff.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Trained and mentored new employees to maximize team performance.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
- Used POS system to process sales, returns, online orders and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Education
Year 12
Kildare Catholic College
Wagga Wagga, NSWBachelor of Social Work
University of Wollongong
Wollongong, NSW11.2028
Skills
- Retail Transactions Processing
- POS Systems
- Sales
- Teamwork
- Toileting support
- Personal Hygiene Assistance
- Compassionate Care
- Mobility Assistance
- Time Management
- Medication Dispensing
- Patient confidentiality
- Prescription Filling
Timeline
Aged Care Worker
Uralba Hostel
02.2023 - 02.2024
Pharmacy Assistant
Gundagai Pharmacy
04.2021 - 02.2024
Retail Assistant, Shift Manager
Gundagai Newsagency
03.2019 - 09.2020
Year 12
Kildare Catholic College
Bachelor of Social Work
University of Wollongong
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