Ava Galea

REFERENCE: Grant - +61 472 714 030

• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Carefully interviewed, selected, trained, and supervised staff.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Led and directed team members on effective methods, operations, and procedures.
• Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
• Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
• Managed staff schedules and maintained adequate coverage for all shifts.
• Motivated staff to perform at peak efficiency and quality.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
• Correctly count sales on POS machine, as well as making sure totals balance
• Organise functions and conferences

• Maintained accuracy while handling payments, giving change and printing receipts for customers.
• Greeted customers, answered questions and recommended specials to increase profits.
• Communicated with kitchen staff to stay updated on item availability and customer wait times.
• Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
• Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
• Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
• Presented food and beverages to guests at tables.
• Cleared table and bussed dishes to allow for quick setups.
• Stocked server areas with supplies before, during and after shifts.
• Set up dining room to meet hospitality and service standards.
• Developed strong and lasting resident relationships.
• Greeted newly seated guests promptly, filled water glasses and brought bread to table.
• Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
• Food running
• Long hour shifts
• Takeaways would include knowing how to operate door dash and phone orders

• Welcomed customers and seat them at their correct seating and or reservation
• Explained ordering system as it is used to access online menu browsing images of food and giving information about menu
• Set tables with water and plate setting
• Take payments as well as split payments
• Takeaways would include knowing how to operate door dash and phone orders including over phone payments
• Clean glass wear in bars
• Broom and mop floors after shift
• Run food/drinks

• 2 x 4 hourly shifts weekly
• Sort, pack and label check all products.
• Ensure all products are correctly packed and protected for transport.
• Check off order inventory sheets
• Clean floors by sweeping and mopping.
• Work fast and productively.
• Communicated with supervisors regarding any issues with packaging process.

• Develop lesson plans and routines for individual students to meet personal goals and abilities.
• Set up circuits and demonstrate various skills in order for children to learn and improve on their technique.
• Teach students how to perform special techniques such as pullover, casts and back hip circle.
• Maintain fun-filled atmosphere with class participants while remaining professional and focused on achievement.
• Keeping attendance records.
• Cleaning.