AVA GIBSON
Sydney
Summary
Highly efficient and dependable team member who is well established in fast-paced and challenging environments. Always eager to take on added responsibilities to meet team goals, work well both independently and in a team and am successful at managing multiple priorities with a positive attitude.
Have always been known to bring a smile and enthusiasm to the workplace. Interested in fashion, new trends and brands. Strong Admin skills, very quick learner with good time management and organisational skills.
Overview
5
5
years of professional experience
Work History
Administrative Assistant/Receptionist
Presidio Partners Chartered Accountants
03.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Kept reception area clean and neat to give visitors positive first impression.
- Sent ATO correspondence including Business activity statements (BAS), Instalment activity statements (IAS) and all other general correspondence.
- Liaised with the ATO on various matters.
- Proficient in MYOB.
Team Member
JD SPORT
11.2022 - 01.2025
- Greet customers, help locate merchandise and suggest suitable options.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Use POS system to process sales, returns, online orders, and gift card activations.
- Balance and organise cash register by handling cash, counting change, and storing coupons.
- Replenish sales floor merchandise and organise shelves, racks, and bins for optimal appearance.
- Consistently meet daily Key performance indicators
- Managed over 50 customers per day
Customer Service Attendant
Michel's Patisserie
03.2023 - 06.2024
- Greet customers and provide friendly customer service.
- Maintain regular and consistent attendance and punctuality.
- Cultivate warm relationships with regular customers.
- Clear tables immediately after guests leave in preparation for next party.
- Resolved customer complaints in an efficient and timely manner.
- Create wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores in a fast paced environment.
- Answer incoming calls in a professional manner and respond to customer enquiries.
- Process sales transactions quickly and accurately.
Front of House Team Member
Suzie Dukes
07.2022 - 12.2022
- Helped guests at tables when in need of assistance.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
Crew Member Trainer
McDonald's
08.2019 - 06.2022
- Provided training to new crew members on proper customer service techniques and store policies.
- Instructed trainees in food safety practices such as proper hand-washing, food storage temperatures, and avoiding cross contamination.
- Demonstrated the correct way to use the register, handle cash, and process credit cards.
- Made and served cafe beverages with speed, quality and consistency
- Worked front counter, drive thru and other areas
- Prepared products following restaurant, health and safety standards and procedures
- Memorised recipes for specialty coffee beverages and seasonal offerings.
- Managed over 200 customers per day
Education
Marketing
University of Newcastle
Newcastle, NSW01-2026
Year 11 -
St Joseph’s Catholic College
05-2022
Skills
- Enthusiastic and Positive
- Great Time Management and Organisation Skills
- Office Administration
- Data Entry
- Database Management
- Mail handling
- Reception oversight
- Spreadsheet Management
- MYOB
- Internal Communications
- Professional Communication
- Microsoft Suite
Timeline
Administrative Assistant/Receptionist
Presidio Partners Chartered Accountants
03.2024 - Current
Customer Service Attendant
Michel's Patisserie
03.2023 - 06.2024
Team Member
JD SPORT
11.2022 - 01.2025
Front of House Team Member
Suzie Dukes
07.2022 - 12.2022
Crew Member Trainer
McDonald's
08.2019 - 06.2022
Year 11 -
St Joseph’s Catholic College
Marketing
University of Newcastle
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