Ava Howells
Victoria,VIC
Summary
Hello I'm Ava! I'm an energetic and creative person who loves travelling and organising social events. I have a passion for people and I prioritize kindness, integrity but above all a positive mindset, I am a hard working, dependable person who is always eager to learn new skills. With +6 years of experience in hospitality and customer service I've acquired cool, calm and collective mannerisms in highly stressful or demanding situations. I am enthusiastic about bringing my dedication, experience, and positive attitude to any team where I can make a meaningful impact.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
FOH Usher/ Bar Attendant
Her Majesty’s Theatre
01.2024 - Current
- Increased overall efficiency of front-of-house operations through proactive problem-solving efforts.
- Developed rapport with guests by creating a welcoming atmosphere and anticipating their needs before they arose.
- Collaborated with team members to ensure smooth service during peak hours.
- Evaluated training delivery methods to optimize effectiveness.
Wait Staff
Rococo
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Worked effectively in fast-paced environments.
Duty Supervisor
Colac Cinemas
08.2022 - 10.2023
- Trained and managed staff, maintaining customer service standards.
- Handled daily banking and cash management.
Managed opening, closing, and cleanliness standards.
Barista/Front of House Waitress
The Snout in the Trough
10.2021 - 07.2022
- Prepared and served coffee, espresso drinks, blended coffees
and teas. - Maintained calm demeanour during high-volume periods and special events.
- Supported highest standards of conduct and service to
support company reputation.
Barista/ All Rounder
Red Robin Cafe
06.2021 - 11.2021
- Greet customers, take accurate orders, and assist with the menu.
- Made coffee beverages with care and maintain quality
standards. - Maintain clean tables, handle billing, and ensure a pleasant
atmosphere.
Customer Service Cashier
IGA Ritches
01.2019 - 02.2021
- Operated cash registers, scanners and computers to itemize and total customer purchases.
- Cleaned shelves and restocked with new inventory when products stock ran low.
- Answered questions and inquiries per shift regarding
products, prices and availability.
Education
Victorian Certificate of Education -
Mercy Regional College
Camperdown, VIC01.2021
Skills
- Customer Service
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Team leadership
- Reliability and punctuality
- Patience and composure
- Cash register operation
- Experienced Coffee Making
- Experienced Bar Training
Certification
- Responsible Serving of Alcohol (RSA)
- Current Certificate of Coffee Making, TAFE
- Probationary Driver’s License P3
- Food Handlers Certificate
- Food safety certificate
Timeline
FOH Usher/ Bar Attendant
Her Majesty’s Theatre
01.2024 - Current
Duty Supervisor
Colac Cinemas
08.2022 - 10.2023
Barista/Front of House Waitress
The Snout in the Trough
10.2021 - 07.2022
Barista/ All Rounder
Red Robin Cafe
06.2021 - 11.2021
Customer Service Cashier
IGA Ritches
01.2019 - 02.2021
Wait Staff
Rococo
Victorian Certificate of Education -
Mercy Regional College
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