Ava Ingersoll
ingersollava@gmail.com
Cairns
Summary
Detail-oriented, globally experienced sales and hospitality professional with a strong background in travel consulting, team leadership, and customer service. Proven ability to manage complex schedules, confidential information, and client expectations. Calm under pressure, resourceful, and passionate about delivering seamless support with humor and integrity.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Sales Representative
Cairns Waterfalls
Cairns
05.2025 - Current
- Built sales department from the ground up, including booking systems and networking processes
- Launched local networking events to drive B2B and B2C engagement
- Developed and implemented new prospecting strategies, increasing tour bookings
- Cultivated relationships with local vendors and tourism partners
Travel Consultant
Happy Travels
Queenstown
12.2024 - 04.2025
- Delivered performance-based travel sales under high-pressure targets
- Advised on and booked custom itineraries for global travelers
- Recognized for top retention and repeat bookings
- Built strong relationships with clients through exceptional communication and personalized service.
- Addressed unforeseen challenges during trips by coordinating alternative arrangements or providing support as needed.
Photography Sales Consultant
Skyline Enterprises
Queenstown
06.2024 - 12.2024
- Delivered sales in high-volume, fast-paced tourism setting
- Managed multilingual customer interactions with diplomacy and professionalism
- Mentored team members during peak season and ensured smooth shift operations
- Handled payment processing and client upselling with high accuracy
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
Assistant Manager
Pinch A Penny Pool Patio Spa
07.2023 - 06.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Receptionist
Thatched Cottage Hotel
02.2023 - 06.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Boosted team morale and efficiency, coordinating staff meetings and distributing relevant information.
Education
Bachelor of Science (Honors) - Hospitality & Toursim Management
University of Central Florida
07.2019 - 05.2022
Skills
- Adaptability
- Time management
- Multitasking
- Emotional intelligence
- Punctuality
- Discretion
- Initiative
- Calm under pressure
- Critical thinking
- Organization
Hobbies and Interests
- Travel
- Fitness
- Reading
- Art
- Volunteer & Community Outreach
- Going on Adventures (skydiving, bungee jumping, skiing, etc)
References
Available Upon Request
Timeline
Sales Representative
Cairns Waterfalls
05.2025 - Current
Travel Consultant
Happy Travels
12.2024 - 04.2025
Photography Sales Consultant
Skyline Enterprises
06.2024 - 12.2024
Assistant Manager
Pinch A Penny Pool Patio Spa
07.2023 - 06.2024
Receptionist
Thatched Cottage Hotel
02.2023 - 06.2023
Bachelor of Science (Honors) - Hospitality & Toursim Management
University of Central Florida
07.2019 - 05.2022
Similar Profiles
Ava IngersollAva Ingersoll
Sales Representative at Cairns WaterfallsSales Representative at Cairns Waterfalls
Francis MurigiFrancis Murigi
Groundskeeper at Waterfalls Country HomesGroundskeeper at Waterfalls Country Homes
Nyssa PurtonNyssa Purton
Cafe Worker at Waterfalls Cafe and GalleryCafe Worker at Waterfalls Cafe and Gallery
Georgia WoodGeorgia Wood
FIFO Utility Worker at Compass Group AustraliaFIFO Utility Worker at Compass Group Australia
Harrison NewmannHarrison Newmann
Customer Service Cashier at Joe's PizzaCustomer Service Cashier at Joe's Pizza