Ava Jolous
Melbourne,VIC
Summary
Experienced Business Manager skillful in monitoring and managing daily business operations with focus on continuous improvement. Transforms underperforming operations into successful enterprises using resourcefulness and high-level business acumen. Decisive and analytical with 8-year history of successful industry performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.
Overview
10
10
years of professional experience
Work History
Business Manager
Aroos PTY LTD
11.2014 - Current
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Supported business management projects by monitoring and tracking risks, issues and action items.
- Maintained and processed invoices, deposits, and money logs.
- Completed payroll for employees and maintained detailed records of procedures.
- Managed multiple tasks and met time-sensitive deadlines.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Assisted with hiring process and training of new employees.
- Researched industry and marketplace trends to enhance sales techniques and meet customer needs.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
- Interacted well with customers to build connections and nurture relationships.
Business Relationship Manager and Administrator
Jim's Cleaning
02.2018 - Current
- Maintained personnel records and updated internal databases to support document management.
- Entered and maintained departmental records in company database.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Developed and managed relationships with vendors to establish cost-effective products and services.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Analyzed customer data to identify areas of improvement and maximize customer satisfaction.
- Participated in industry events and trade shows to promote products and services.
Receptionist
Limor's
09.2017 - 10.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled cash transactions and maintained sales and payments records accurately. Collected payments, processed transactions and updated relevant records.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Education
Certificate IV - Cybersecurity
Box Hill Institute of TAFE
Melbourne, VIC06.2022
Diploma - Graphic Design Using Adobe's Photoshop
Iran Technical And Vocational Training Organisation
Iran08.2012
Diploma - Hair And Beauty
Iran Technical And Vocational Training Organisation
Iran11.2010
Skills
- Enterprise Architecture
- Organizational Structuring
- Risk Assessment and Management
- Profit and Loss Reporting
- Documentation Proficiency
- Data Confidentiality
- Database Maintenance
- Client Relationships
- Strategic Financial Planning
- Deadline Management
- Solution Development
- Environmental Impact Management
Timeline
Business Relationship Manager and Administrator
Jim's Cleaning
02.2018 - Current
Receptionist
Limor's
09.2017 - 10.2021
Business Manager
Aroos PTY LTD
11.2014 - Current
Certificate IV - Cybersecurity
Box Hill Institute of TAFE
Diploma - Graphic Design Using Adobe's Photoshop
Iran Technical And Vocational Training Organisation
Diploma - Hair And Beauty
Iran Technical And Vocational Training Organisation
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