Ava Leach
Emu Plains ,NSW
Summary
Dynamic and results-driven professional, excelling in customer service and cash handling. Proven ability to train and mentor team members, enhance sales through effective promotions, and maintain high standards of inventory management. Recognized for resolving customer complaints with professionalism and fostering a collaborative work environment.
Overview
2
2
years of professional experience
Work History
Cashier/Food Service Handler
Donut King
Penrith, NSW
02.2024 - 12.2024
- Processed efficient and accurate cash, debit and credit card payments using Point-of-Sale system.
- Processed customer payments quickly and returned exact change and receipts.
- Built and maintained productive relationships with employees.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Maintained clean and orderly checkout areas by sanitizing register, emptying trash.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Resolved customer complaints professionally in accordance with company policy.
- Performed other duties as assigned by management.
- Ensured compliance with all safety regulations within the store environment.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Utilized coffee maker, espresso machine to prepare coffee.
Fast Food Cashier
Red Rooster
Penrith, Nsw
11.2022 - 08.2023
- Trained new employees on how to use cash registers, prepare orders and provide excellent customer service.
- Processed sales transactions to prevent long customer wait times.
- Answered customers' questions and provided information on store procedures or policies.
- Rotated stock to ensure freshness of products.
- Established or identified prices of goods and services
- Maintained current knowledge of store promotions to highlight sales to customers.
- Handled customer complaints in a professional manner while following company policies and procedures.
- Verified that all required were filled out correctly prior to closing register at the end of each shift.
- Greeted customers promptly and responded to questions.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Performed opening, closing duties such as restocking supplies and cleaning counters, tables, floors at the end of each shift.
- Stocked shelves with food items and supplies as needed.
- Greeted customers and provided friendly customer service.
- Mastered point-of-service computer system for automated order taking.
- Kept customer and food preparation areas clean and well-organized.
Education
Nepean Performing Arts High School
Emu Plains, NSWSkills
- Customer service
- Cash handling
- Point-of-sale operation
- Inventory management
- Sales promotion
- Team collaboration
- Employee training
- Sales transactions
Accomplishments
- When working at Red Rooster i received employee of the month the first month i was there for my achievements in the little time i had worked there.
- In Primary School i was chosen by my peers to be House Vice Captain
Timeline
Cashier/Food Service Handler
Donut King
02.2024 - 12.2024
Fast Food Cashier
Red Rooster
11.2022 - 08.2023
Nepean Performing Arts High School
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