Summary
Overview
Work History
Education
Skills
Timeline
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Ava Leoni

Parramatta Park, 4870

Summary

Dynamic and dedicated professional with hands-on maritime experience at Sunlover Reef Cruises. Proven customer service skills and a positive attitude enhance team collaboration. Adept at cash handling and problem-solving, I consistently ensure passenger safety and satisfaction while contributing to operational efficiency. Committed to excellence in all tasks undertaken.


I’m committed to creating safe, welcoming spaces on board that reflect respect, empathy, and inclusivity. I understand the importance of working within diverse teams and engaging with people from all backgrounds with professionalism and care. Through my role, I aim to uphold these values every day by listening actively, fostering respectful interactions, and supporting an environment where everyone feels valued and safe.

Overview

3
3
years of professional experience

Work History

Work Experience

Sunlover Reef Cruises
06.2025 - Current
  • Completed formal maritime training through TAFE in 2024.
  • Currently finalizing Task Book and fulfilling 30 sea service days.
  • Gaining hands-on experience as a deckhand across various vessels.
  • Responsible for counting and recording passenger numbers during boarding.
  • Overseeing passenger wellbeing during transit to the pontoon.
  • Positioned aboard both the Glass Bottom Boat and the Semi Submersible during pontoon operations.
  • Facilitating passenger movement and safety between vessels from an onboard position

Team Member

Zambrero Lake Street
03.2024 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.

Team Member

McDonald's
12.2022 - 03.2024
  • Worked in a fast-paced environment, balancing customer service and kitchen tasks.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Took orders and processed cash and EFTPOS transactions efficiently.
  • Prepared and assembled food and beverages according to quality standards.
  • Restocked supplies to maintain smooth service flow
    Maintained cleanliness and hygiene across all areas of the store.
  • Collaborated closely with team members to ensure fast and friendly service during busy periods.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.

Education

High School Diploma -

Cairns State High School
Cairns, QLD
09-2025

Skills

  • Customer service
  • Positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Clear communication
  • Collaboration and teamwork
  • Following instructions
  • Cash handling
  • Flexible schedule
  • Leadership qualities
  • Heavy lifting
  • Creativity and innovation

Timeline

Work Experience

Sunlover Reef Cruises
06.2025 - Current

Team Member

Zambrero Lake Street
03.2024 - Current

Team Member

McDonald's
12.2022 - 03.2024

High School Diploma -

Cairns State High School

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Ava Leoni