Summary
Overview
Work History
Education
Skills
Activities
References
Timeline
Generic

Ava Miller- Porter

Redfern,NSW

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the Train and Hospitality network. Solid team player with outgoing, positive demeanour and proven skills in establishing patience and knowledge with customers. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for ensuring customers are at their right destination and time. Organised and a dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

CSA (Customer Service Attendant)

SYDNEY TRAINS
08.2023 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
  • Maintained clean and organized platform environment for optimal customer experience.
  • Balanced multiple priorities during peak times while maintaining composure under pressure situations.
  • Connected with customers by listening to concerns and answering questions.

WAITRESS (RUNNER)

Crintis DARLING HARBOUR
12.2021 - 01.2022
  • Independence throughout a workplace, Team work skills, Following Covid-19 Orders, Fast pace environment, Very demanding orders in short amount of times.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.

CASHIER

IGA DRUMMOYNE
02.2021 - 08.2021
  • Customer service, POS systems, Product knowledge
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.

WORK EXPERIENCE

SYDNEY OPERA HOUSE
07.2019 - 08.2019
  • Customer service, Stage hand duties, Learned about communication skills, Followed all organizational policies & OH&S
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.

REFEREE

AFL VICTORIA KICKSTART PROGRAM
03.2016 - 10.2017
  • Awarded points, verified score calculations and communication end-game results, Compiled records for verification, Communicated rulings to coaches, players and other umpires, Reacted to complex game situations quickly and effectively
  • Promoted good sportsmanship among players.
  • Utilized strong decision-making skills under pressure, contributing to the overall quality of each competition.
  • Stayed physically fit to keep up with pace of games.

KITCHEN HAND

WORAWA ABORIGINAL COLLEGE
02.2016 - 09.2017
  • Food preparation, Customer service, Ensuring a safe and hygienic workspace, Followed strict OH&S procedures
  • Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
  • Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.

Education

High School Diploma -

WARAKIRRI COLLEGE
Fairfield, NSW

WHITE CARD General Construction Induction Training
NSW

Skills

  • Strong communication skills

  • Flexible

  • Reliable & honest

  • Strong Work Ethic

  • Work Prioritization

  • Calm and Professional Under Pressure

Activities

  • Socialising
  • Prioritising work
  • Holidays

References

  • Nathan Princi, Careers Support Advisor, 0437 404 976
  • Emma Marshall, Diverse Learning Coordinator, 9914 3250

Timeline

CSA (Customer Service Attendant)

SYDNEY TRAINS
08.2023 - Current

WAITRESS (RUNNER)

Crintis DARLING HARBOUR
12.2021 - 01.2022

CASHIER

IGA DRUMMOYNE
02.2021 - 08.2021

WORK EXPERIENCE

SYDNEY OPERA HOUSE
07.2019 - 08.2019

REFEREE

AFL VICTORIA KICKSTART PROGRAM
03.2016 - 10.2017

KITCHEN HAND

WORAWA ABORIGINAL COLLEGE
02.2016 - 09.2017

High School Diploma -

WARAKIRRI COLLEGE

WHITE CARD General Construction Induction Training

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Ava Miller- Porter