Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
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Ava Sangtarash

Greensborough,Australia

Summary

Business and Systems Analyst with over 5 years of experience in IT and business analysis, currently contributing to enterprise-wide digital transformation at IAG. Skilled in Agile methodologies, stakeholder engagement, and solution design. Adept at bridging the gap between business needs and technical solutions to deliver secure, scalable, and innovative digital experiences.

Overview

15
15
years of professional experience

Work History

Business and Systems Analyst

Insurance Australia Group Limited (IAG)
Melbourne, Australia
10.2023 - Current

· Act as a liaison between business stakeholders and agile development teams to deliver secure and scalable digital solutions.

· Lead the elicitation, analysis, and documentation of business and functional requirements for enterprise-wide initiatives.

· Collaborate with cross-functional teams to validate solutions, support estimation, and identify risks.

· Drive continuous improvement by contributing insights to strategic planning and innovation efforts.

· Build strong relationships with stakeholders to align business goals with technology capabilities.

Software Developer

Insurance Australia Group Limited (IAG)
Melbourne, Australia
10.2020 - 10.2023
  • Develop, configure, and customize the Guidewire ClaimCenter application to meet business needs.
  • Work closely with Business Analysts, Iteration Managers, and QA teams to understand requirements and translate them into technical solutions.
  • Integrate Guidewire applications with other internal and third-party systems.
  • Conduct unit testing, and support system testing to ensure high-quality deliverables.
  • Provide ongoing support and troubleshooting for Guidewire applications.
  • Ensure adherence to coding standards and best practices.

Intern Software Developer

Insurance Australia Group Limited (IAG)
Melbourne, Australia
07.2019 - 10.2020
  • Gain exposure to enterprise-grade tools and platforms such as Guidewire, Atlassian suite (JIRA, Confluence), and cloud technologies.
  • Assist in coding, testing, and debugging applications under the guidance of senior developers.
  • Work with cross-functional teams to understand business processes and contribute to solution design.

Business Intelligence Analyst

Extol Corporation
Kuala Lumpur, Malaysia
10.2011 - 10.2012
  • Gather and integrate data from various security systems.
  • Ensure data quality, consistency, and integrity across sources.
  • Collaborate with cybersecurity teams to provide data insights during incident investigations.
  • Help quantify risks and assess the effectiveness of security controls.

Office Manager

Saba Travel Agency
Kuala Lumpur, Malaysia
06.2010 - 09.2011
  • Supervise administrative and support staff, including travel consultants, and receptionists.
  • Organize staff schedules, training, and performance reviews.
  • Oversee invoicing, payments, and petty cash management.
  • Assist with budgeting and financial reporting in coordination with accounting staff.
  • Collect feedback and implement improvements to enhance the client experience.

Education

Master of Professional Accounting -

La Trobe University
Melbourne, Australia
11.2018

Master of Management - Information Technology

University Putra Malaysia
Kuala Lumpur, Malaysia
08.2014

Bachelor of Applied Science (B.Sc.) - Information Technology (IT)

Universiti Tenaga Nasional
Kuala Lumpur, Malaysia
08.2010

Skills

Technical skills

  • Business analysis and requirements gathering
  • Stakeholder engagement and facilitation
  • Agile methodologies (Scrum, Kanban)
  • JIRA, Confluence
  • SQL, Java, Microsoft Office Suite

Soft Skills

  • Analytical Thinking
  • Problem Solving
  • Communication
  • Team Collaboration
  • Time Management

Accomplishments

  • Partial scholarship from La Trobe university-2019
  • Pro Vice-Chancellor’s commendation from La Trobe University- 2018
  • Steadily received Dean list award and tuition waive for excellent students from Tenaga National university- 2013
  • Received Vice Chancellor award as the best student from Tenaga National University- 2010

References

Available upon request

Timeline

Business and Systems Analyst

Insurance Australia Group Limited (IAG)
10.2023 - Current

Software Developer

Insurance Australia Group Limited (IAG)
10.2020 - 10.2023

Intern Software Developer

Insurance Australia Group Limited (IAG)
07.2019 - 10.2020

Business Intelligence Analyst

Extol Corporation
10.2011 - 10.2012

Office Manager

Saba Travel Agency
06.2010 - 09.2011

Master of Professional Accounting -

La Trobe University

Master of Management - Information Technology

University Putra Malaysia

Bachelor of Applied Science (B.Sc.) - Information Technology (IT)

Universiti Tenaga Nasional
Ava Sangtarash