AVA SAUNDERS

This is my current employment contracted between 9th December 2024 - 28th April 2025 to assist the Store Manager and 2IC over the summer period through to the Bells Pro Surf Competition as a full-time Sales Assistant. This employment allowed me to grow my retail and customer service skills and be exposed to KPI and Store Budget requirements. I was able to develop an exceptional customer service standard and visually merchandise store apparel and accessories and how to upselling to meet and exceed sale targets. I was able to work efficiently and collaboratively with team members in a fast-paced environment whilst ensuring high standard, customer service is maintained.

• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
• Processed transactions accurately while maintaining a high level of customer service.
• Increased sales by building strong customer relationships and providing excellent service.
• Helped customers locate products and checked store system for merchandise at other sites.
• Maintained clean, organised store environment for an inviting shopping experience for customers.
• Participated in staff training sessions to enhance product knowledge and improve overall sales skills.
• Worked to meet or exceed special targets and specific product promotions.
• Boosted add-on sales through suggestive selling techniques and product recommendations.

• Greeting incoming clients professionally and providing friendly and knowledgeable assistance.
• Booking and confirming appointments, communicating with clients, and updating client records.
• Answering phone promptly and directed incoming calls to correct offices and responding to inquiries from clients seeking information.
• Handling sensitive information with discretion while maintaining strict confidentiality standards.
• Cultivated positive relationships with clients through professional demeanour and excellent interpersonal skills.
• Assisting the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
• Keep reception area clean and neat to give visitors and clients a positive first impression.
• Maintaining busy calendars, gathering new client information, exposure to the Australian Taxation office, preparing daily mail and bank runs, collating documents for clients, preparing and posting invoices
• This employment established a knowledge of how to work effectively and efficiently in a corporate environment and be able to multitask different jobs whilst completing all tasks within the required deadline
• Also enabled me to get a thorough understanding of various Microsoft applications such as Teams, Word, Excel and our client data base
• Provide various assistance to accountants in the office including scanning, generate invoice wording, engaging with clients via phone and email, assisting in preparation and lodgement of Business Activity Statements and Income Tax Returns
• I would assist the Administration manager Kerrilyn in preparing monthly creditors, this involved managing recurring invoices and entering them into MYOB various end of week and Month reports.
• Use of accounting software to issue tax returns and prepare consolidated reports.

• Working in the café storefront included experience with customer service, understanding and implementing dietary requirements, upholding the required sanitation levels to ensure safety for both staff and customers as this was during the COVID-19 Pandemic
• Handle high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Use cash registers and credit card machines to process cash transactions accurately, ensuring proper change was provided to customers as needed.
• Supporting teamwork atmosphere among staff members through clear communication and collaboration during shifts.
• This employment also included the ability to work in a fast paced environment and be able to adapt to the work environment, consumer needs and being able to maintain consistency and to uphold value for both the workplace and the customers and enabled me to train new employee’s how to use the Point of Sale System.

• Involved extensive experience being a kitchen aid which consisted of thoroughly washing and sanitising dishes, assisting Chefs and Apprentice Chefs with food preparation
• Front-of-house waitressing including serving customers, understanding dietary requirements with customers, serving meals and running coffee
• Trained new employees on company policies, procedures, and hospitality best practices to ensure consistent guest experiences.
• Experience with customer service, engaging with customers and ensuring that we meet their needs and wants, basic barista work, helping other staff members to be prepared, working together as a team through open communication and ability to adapt to a busy and fast pace environment.