Summary
Overview
Work History
Education
Skills
Employment References
Timeline
Generic

Ava Sheehan-Wincott

Yanchep,WA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Beauty Specialist

Shoppers Drug Mart
01.2023 - 10.2023
  • Arranged merchandise to present visually appealing displays and attract clientele.
  • Greeted over 70 clients per day and providing information regarding skincare, haircare and makeup.
  • Sold products and related merchandise according to customer service techniques and professional selling skills.
  • Created effective displays to sell seasonal and promotional products.
  • Advised clients on how to care for skin and hair with available products and replenished stock.
  • Maintained counter and display areas for cleanliness and organization.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Demonstrated and explained use of different beauty products to educate customers.
  • Conducted consultations to understand client's desired outcome and assessed skin type and face structure.

Customer Service Officer

Australian Passport Office
06.2022 - 10.2022
  • Complete administrative requirements
  • Adhering to KPI's
  • Able to manage customer expectations
  • Maintain harmonious working relationships and assist colleagues where appropriate
  • A team player focus, working collaboratively to exceed expectations
  • Intermediate computer skills, ability to navigate multiple screens and a typing speed.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls to answer questions about products and services.
  • Completed data entry to record call notes, suggestions and questions.
  • Confident in using internal systems

Call Centre Customer Service Officer

Think Field Market Research
01.2016 - 10.2022
  • Meeting deadlines and KPIs
  • Use of various computer systems to record and update information
  • Work at various events on behalf of major companies and undertake face to face market research
  • I have one of the highest success rates in recruiting customers to participate in surveys Promotions to other departments
  • Processing requests with a high level of attention to detail.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Attended telephone skills and program information training sessions to boost aptitude.

Sale Assistant - Casual

Bratwurst with Attitude
01.2019 - 07.2022
  • Maintained high standards of customer service during high-volume, fast-paced operations
  • Communicated clearly and positively with co-workers and management
  • Ensures compliance with company service standards and inventory protocols
  • Provide assistance to all employees and attendants to deliver food products to customers and ensure cleanliness of the area
  • Provide customers with information regarding food ingredients, availability and pricing
  • Assist in preparing dishes in accordance with safety and regulatory standards
  • Involved in end of day reconciliations, banking and financial reports.

Sales Assistant

Robins Kitchen Whitford - Casual
12.2018 - 06.2019
  • Greet and serve customers
  • Sell and cross-sell products
  • Restock the display's and keep the store tidy
  • Have detailed product knowledge of the items for sale
  • Use of the cash register for sales and a variety of computer-based systems to look up products and make enquiries on behalf of customers
  • Handle complaints and general enquiries
  • Stock taking of various stock and replenishing stock at end of shift.

SALES ASSISTANT

Platypus Shoes
10.2017 - 01.2018
  • Greet and assisting customers with products availability
  • Meet daily targets such as personal KPIS by cross promoting and up selling
  • Sell and cross-sell products, I research new products so I am able to recommend products tailored to the customers' needs along with providing additional information they many find useful
  • Restock the display's and keep the store tidy
  • Have detailed product knowledge of the items on sale or reduction stock
  • Use of the cash register for sales and a variety of computer-based systems to look up products and make enquiries on behalf of customers
  • Cashier duties include receipt of payments (cash, credit card and EFTPOS), entering transactions, updating customer records and daily reconciliations, banking and reporting
  • Handle complaints and general enquiries
  • Achievements during my time at Platypus Shoes, I consistently met and exceeded daily sales targets
  • I also had a great track record for cross-selling products.

Education

High School Diploma -

Alkimos Baptist College
Merriwa, WA
10.2018

Skills

  • Complaint Resolution
  • Call Management
  • Appointment Scheduling
  • Data Entry
  • Data Collection
  • Quality Assurance Controls
  • Professional Telephone Demeanor
  • Call Center Operations
  • Conflict Resolution
  • Customer Service

Employment References

  • Daniel Chandler, Australian Passport Office, Supervisor, Daniel.Chandler@dfat.gov.au
  • Brad Martin, Super Thinkfield, Supervisor, (08) 9316 3366, super@thinkfield.com.au

Timeline

Beauty Specialist

Shoppers Drug Mart
01.2023 - 10.2023

Customer Service Officer

Australian Passport Office
06.2022 - 10.2022

Sale Assistant - Casual

Bratwurst with Attitude
01.2019 - 07.2022

Sales Assistant

Robins Kitchen Whitford - Casual
12.2018 - 06.2019

SALES ASSISTANT

Platypus Shoes
10.2017 - 01.2018

Call Centre Customer Service Officer

Think Field Market Research
01.2016 - 10.2022

High School Diploma -

Alkimos Baptist College

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