Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ava Warden

Canberra,ACT

Summary

I am highly motivated and a results-driven professional with a strong background in fast-paced, customer-focused environments. With proven ability to enhance customer satisfaction, streamline operations, and maintain exceptional service standards. I am adept at handling high-pressure situations with professionalism and efficiency, leveraging strong problem-solving and interpersonal skills. As well as, experienced in resolving operational challenges, supporting team cohesion, and fostering a positive workplace culture. Committed to delivering quality service, ensuring safety, and maintaining order—skills that seamlessly translate into a Public Safety Security (PSS) role.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Fast Food Team Member

Kentucky Fried Chicken
02.2022 - Current
  • Performed shift change tasks each day to keep store neat and running smoothly.
  • Contributed to increased sales by upselling menu items and promoting limited-time offers.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Ensured seamless operations during peak hours by effectively multitasking across various roles such as cashier, food assembler, or grill operator when needed.
  • Resolved customer complaints professionally, offering solutions that align with company policies while maintaining customer satisfaction.
  • Contributed to a safe working environment by following safety measures for handling equipment, such as fryers and grills.
  • Assisted in employee training, leading new team members through orientation processes, demonstrating tasks, and offering constructive feedback on performance improvement opportunities.
  • Collaborated with team members to quickly fill large orders and serve large parties.
  • Promptly resolved customer complaints, escalating major issues to supervisor.

Fast Food Team Member

Bettys Burgers
04.2021 - 11.2021
  • Maintained a clean and hygienic work environment by adhering to food safety regulations and cleaning protocols.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Assisted with preparing salads and cold food items.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.

AFL Umpire

Aussie Rules Canberra
04.2020 - 09.2020
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Strengthened communication skills through regular interactions with others.

Education

High School Diploma -

Radford College
Canberra, ACT
11-2024

Skills


  • Provided fast, friendly, and professional customer service in a high-pressure environment
  • Developed strong interpersonal skills by interacting with diverse customers daily
  • Effectively handled customer complaints and difficult situations, ensuring positive resolutions
  • Maintained a polite and professional demeanour, even during peak hours and high-stress periods
  • Thrived in a fast-paced, high-volume environment, balancing multiple tasks efficiently
  • Quickly adapted to changing priorities, such as handling rush periods while maintaining service quality
  • Mastered speed and accuracy in preparing and delivering orders, ensuring minimal wait times
  • Developed the ability to prioritize tasks under time constraints without compromising quality
  • Worked collaboratively within a tight-knit team to ensure smooth operations
  • Assisted in training new employees, improving team efficiency and knowledge-sharing
  • Developed leadership skills by guiding less experienced staff during busy shifts
  • Fostered a positive team culture, supporting colleagues in high-pressure situations
  • Quickly identified and resolved operational issues, such as supply shortages or equipment malfunctions
  • Adapted to last-minute changes, such as menu modifications or unexpected rushes
  • Used critical thinking to maintain efficiency and service quality under pressure
  • Applied initiative to improve workflow and customer experience without direct supervision

Certification

Responsible Service of Alcohol (2024) - Certificate No. CERT114243

Timeline

Fast Food Team Member

Kentucky Fried Chicken
02.2022 - Current

Fast Food Team Member

Bettys Burgers
04.2021 - 11.2021

AFL Umpire

Aussie Rules Canberra
04.2020 - 09.2020

High School Diploma -

Radford College

Similar Profiles

CREATE PROFILE
Ava Warden