Ava Wogand
Brisbane,QLD
Summary
Hospitality professional with expertise in food and beverage service, including knowledge of caffeinated and alcoholic beverages. Committed to enhancing customer experiences through attentive service and genuine hospitality. Adaptable Server Assistant skilled in thriving in fast-paced environments while maintaining high standards of quality.
Overview
4
4
years of professional experience
1
1
Certification
Work History
VIP Waitress/ Bartender
Prohibition
Fortitude Valley , QLD
10.2025 - Current
- Delivered exceptional customer service, enhancing guest satisfaction.
- Cultivated strong professional relationships with coworkers through clear communication.
- Resolved customer complaints in a professional manner.
- Addressed guest inquiries and feedback with professionalism, fostering a positive experience.
- Provided excellent customer service by engaging patrons and recommending drinks.
Grocery Stocker
Woolworths
Petrie, QLD
08.2024 - Current
- Stocked shelves with grocery items to ensure availability for customers.
- Inspected product quality and quantity to ensure fresh, appealing stock for customers.
- Assisted customers in locating desired items within the store.
- Responded quickly to any customer inquiries or complaints regarding stocked items.
- Collaborated with team members to maintain optimal stock levels and improve product visibility.
- Monitored stock levels and reported shortages to management to prevent out-of-stock situations.
- Followed safety protocols while handling food products and equipment daily.
Barista
Kris's Coffee
Yeppoon, QLD
03.2022 - 06.2024
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Assisted customers with menu selections and provided product recommendations.
- Collaborated with team members to ensure efficient service during peak hours and special events.
- Trained new baristas on food handling safety standards, ensuring compliance with company policies and enhancing overall service quality.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Maintained cleanliness and organization of work environment, contributing to a safe and efficient service area.
- Monitored and restocked inventory levels to maintain optimal supply availability for uninterrupted service.
- Monitored inventory levels and restocked supplies throughout the day.
Education
Yeppoon State High School
Yeppoon, QLDSkills
- Beverage preparation
- Customer service
- Food station setup
- Customer upselling
- Safety compliance
- Attention to detail
- Team collaboration
- Problem solving
- Effective communication
Certification
RSA- CTA Training Specialist, 2025
Timeline
VIP Waitress/ Bartender
Prohibition
10.2025 - Current
Grocery Stocker
Woolworths
08.2024 - Current
Barista
Kris's Coffee
03.2022 - 06.2024
Yeppoon State High School