Ava-Wynne Stubbings
Boonah
Summary
Since I was a little girl I have loved horses and known I wanted to work with them. This job will give me amazing experience and allow me to be on my element with animals. Dynamic and results-oriented professional with a proven track record at Dangerfield, enhancing customer satisfaction and exceeding sales targets through exceptional service and strong product knowledge. Skilled in multitasking and complex problem-solving, with a background in animal care, demonstrating patience and an outgoing personality. Adept at fostering team collaboration and swiftly adapting to new challenges.
Overview
4
4
years of professional experience
Work History
Bartender
Boonah Golf Club
09.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Sales Assistant
Dangerfield
08.2023 - 03.2024
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Established rapport with customers using active listening and interpersonal skills.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
- Did opening and closing procedures
Animal Attendant
Milford Veterinary Services
04.2021 - 11.2023
- Maintained safety protocols when handling animals to minimize risk of injury to both staff members and animals themselves.
- Assisted in surgeries and consults
- Cleaning duties
- Admin duties
- Communicating with clients
Education
Certificate III - Animal Studies
Boonah State High School
Boonah QLD11.2023
Skills
- Strong multitasking
- Experience in animal care
- Can work individually and in a team
- Have had multiple horse lessons and have been taught how to groom
- I am a fast learner so anything I don’t know I can be taught and pick it up fast
- I have owned my own horse previously
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
- Cleanliness and hygiene
- Complex Problem-solving
- Handling difficult customers
Timeline
Bartender
Boonah Golf Club
09.2024 - Current
Sales Assistant
Dangerfield
08.2023 - 03.2024
Animal Attendant
Milford Veterinary Services
04.2021 - 11.2023
Certificate III - Animal Studies
Boonah State High School
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