Avalon Archer
Sydney,NSW
Summary
Energetic Supervisor and Duty Manager, successful at motivating and building positive team dynamics to accomplish customer and staff satisfaction. Dedicated to creating an open, communicative culture where employees feel empowered to contribute to company success. Versed in task delegation and workflow coordination, promoting efficient and high-quality operations. Diplomatic and engaging with skill in handling challenging requests with friendly and knowledgeable aviation support. Adept at managing continuously improvement and frequent adaptation to industry standards.
Overview
5
5
years of professional experience
1
1
Certification
Work History
DISABILTY WORKER
THE FLAGSTAFF GROUP
11.2018 - 01.2020
- Joining the Flagstaff Group as a Disability Support Officer gave me the ability to learn relevant industry skills and guidelines whilst completing my Certificate IV in Community services
- I have developed skills in one on one client relationship development and in group planning, management, and maintenance.
- I worked with people from diverse backgrounds worked with people who have significant disabilities including physical, intellectual, alcohol and other drug dependency and mental health, assisting me to adjust under any circumstance. I was exposed to a complex range of emergency scenarios that have given me the skills to deal with high pressure incidents in the future.
- Maintained database systems to track and analyse operational data.
- Evaluated customer needs and feedback to drive product and service improvements.
INTENSIVE THERAPUTIC CARE WORKER
LIFE WITHOUT BARRIERS
02.2020 - 03.2021
- At Life Without Barriers I worked with Young People, assisting them with daily tasks in preparation for independent living after exiting residential care. We followed behavioural plans and assessed the client’s physical, emotional and psychological needs on a day-to-day basis
- This job has assisted me in the management of high pressure scenarios- in a calm and orderly manner, whilst following procedures and keeping the Young Person’s safety as priority
- Monitored and maintained cleanliness, sanitation, and organisation of assigned station and service areas.
- I worked with clients from varying backgrounds and with diverse needs such as, drug and alcohol dependency, significant disabilities, complex trauma backgrounds and challenging behavioural tendencies.
PFA SUPERVISOR
SWISSPORT SYDNEY
06.2022 - 08.2022
- Responsible for the supervision of approximately 20 PFA staff members on duty each shift.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- As the PFA team was directed and funded by Sydney Airport, I was also tasked with liaising between the PFA team and SACL terminal management.
- Conducted routine inspections to check quality and compliance with established specifications regarding airport facilities and customer satisfaction.
- Conducted safety training and education to employees to increase awareness of safety hazards and empower employees to work safely.
SERVICE DELIVERY SUPERVISOR
SWISSPORT SYDNEY
12.2022 - Current
- Supervised an operational customer service team, working between check-in, boarding, ground handling and aircraft turn-around services.
- Created and maintained daily and weekly reports for upper management.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Utilised company resources and materials to adhere to safety guidelines.
- Monitored daily progress and work quality to provide guidance and direction to the customer service team.
- Prepared daily flight plans and coordinated with other agencies for seamless operations.
- Addressed medical emergencies and flight operation obstacles as both first responder and emergency management leader.
- Reviewed staff reports and KPI's, determining the correct outcomes including delay codes, recorded servicing times and responsible parties.
AIRLINE SUPERVISOR
SWISSPORT SYDNEY
08.2022 - Current
- Flight edits, filing KPI’s, supervising the operation, finding staffing solutions and executing disciplinary actions
- Handled customer complaints and resolved issues based on the day-by-day schedule changes.
- Functional aspects such as the reviewal and implementation of operational protocols, airline SLA revision, and the liaising between airline representatives and management.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored workflow to improve employee time management and increase productivity.
- Achieved results by working with staff to meet established targets.
- Mentored newly hired employees on operating equipment and safety and developed training resources to use for reference.
RELIEF DUTY MANAGER
SWISSPORT SYDNEY
10.2023 - Current
- Responded to staff concerns by providing person-centred, industry relevant support. This also assisted with enhancing professional conduct, maintaining attendance and reliability.
- Maximised performance by monitoring daily activities and mentoring CS agents.
- Maintained a clean and well-organised work space during each stage of the operation to avoid violations or unnecessary work delays due to hazards or inefficient airport resources.
- Monitored programs to alleviate overdue compliance activities.
- Established performance goals for Swissport staff and provided feedback on methods for reaching those checkpoints. This included conducting performance appraisals and holding regular formal and informal meetings with team members.
- Cultivated positive and productive rapport with airline clients, striving for reliable customer retention and satisfaction.
- Conducted regular safety inspections and audits to identify potential hazards and maintain Swissport's compliance agreements.
Education
TAFE NSW Shellharbour- Diploma Community Services
02.2021
TAFE NSW Shellharbour- Certificate IV Community Services
12.2019
Skills
- Effective communication and interpersonal relationship building skills between staff and clients
- Work Planning and Organisation
- KPI Setting and Review
- Demonstrated ability to practice Aviation industry knowledge and standards
- Assessing continuous improvement cycles
- Analytical thinking
- Ability to handle high pressure and emergency situations
- Work with diverse backgrounds
Additional Information
Thank you for taking the time to read through my application. If you have any further questions, please don’t hesitate to call on 0412529362.
Kind regards
Avalon Archer
Current Position
Relief Duty Manager with Swissport Sydney
Personal Information
Age: 26
Certification
- Working with Children’s Check
- National Police Check
- HLTAID011 Provide First Aid
- HLTAID010 Provide basic emergency life support
- HLTAID009 Provide cardiopulmonary resuscitation
Timeline
RELIEF DUTY MANAGER
SWISSPORT SYDNEY
10.2023 - Current
SERVICE DELIVERY SUPERVISOR
SWISSPORT SYDNEY
12.2022 - Current
AIRLINE SUPERVISOR
SWISSPORT SYDNEY
08.2022 - Current
PFA SUPERVISOR
SWISSPORT SYDNEY
06.2022 - 08.2022
INTENSIVE THERAPUTIC CARE WORKER
LIFE WITHOUT BARRIERS
02.2020 - 03.2021
DISABILTY WORKER
THE FLAGSTAFF GROUP
11.2018 - 01.2020
TAFE NSW Shellharbour- Diploma Community Services
TAFE NSW Shellharbour- Certificate IV Community Services
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