Avalon Beacroft
Wooloowin,Queensland
Summary
Passionate Table Games Dealer experienced in accurately and efficiently collecting payment of wagers. Personable with superior performance in fast-paced environments. Offering over 2-years of experience adhering to rules and regulations to deliver top-quality patron experiences while following casino regulations and compliance, mitigating casino risk.
Overview
7
7
years of professional experience
Work History
Table Games Dealer
Treasury Casino And Hotel
01.2021 - Current
- Learn and follow company procedures to maintain consistency and compliance standards.
- Manage fast game pace by handling chips, cards, money, and gaming equipment efficiently while maintaining game integrity
- Conduct chips and money transactions with attention to detail to prevent errors
- Answer players questions and resolve disputes to provide excellent customer service
- Adhere to all gaming regulations and procedures to maintain legal and ethical operation
- Valued member of the Gaming Promotions Team since January 2023
- Nominee and Runner-up in the 2023 Croupier of the Year competition
Kitchen Hand/ Service
Place of Stones
07.2020 - 01.2021
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Managed time to juggle multiple tasks simultaneously with ease.
Cinema Attendant
Event Cinemas Robina
08.2017 - 01.2021
- Stocked and organised concession supplies to provide customers with food and beverage options.
- Sold, maintained and cleaned cinema sessions with upwards of 200 patrons
- Greeted customers with smile and provided friendly, knowledgeable service.
- Checked IDs for age-restricted shows in compliance with regulations.
- Worked with other staff members for smooth operations.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Waitress/ Food Service
Crafted Coffee Co
05.2019 - 11.2020
- Greeted new customers, discussed specials, and took food and drink orders
- Kept service areas clean and stocked to increase efficiency during busy periods
- Worked effectively in fast-paced environments
- Served food and beverages promptly with great attention to customer needs
Cashier
Coles
07.2016 - 12.2018
- Processed customer orders and accurately handled payment transactions
- Developed and managed relationships with customers to increase customer loyalty
- Counted money in drawers at beginning and end of each shift
- Answered product questions using knowledge of sales and store promotions
Education
High School Diploma -
Robina State High School
Robina, QLD11.2018
Certificate III - Business
Prestige Service Training
Southport, QLD08.2018
Skills
- Guest Service
- Comprehensive knowledge of Table Game rules and payouts
- Efficiency in handling large sums of cash
- Excellent organisational skills
- Conflict resolution
- High attention to detail
- Gaming regulation compliance
- Teamwork and collaboration
- Dependable and responsible
Awards And Acknowledgements
- Responsible Service of Alcohol (RSA) – Completed 2018
- Certificate III in Business (Retail) – Completed 2018
- COVID Safe Training Certificate – Completed 2020
References
Svetlana Bitzios, Crafted Coffee Co, Owner and Manager, 0425 729 532, svetlana@craftedcoffeeco.com.au Liam Cruz, Event Cinemas Robina, Assistant Manager, 0433 427 205, liam_cruz@evt.com
Timeline
Table Games Dealer
Treasury Casino And Hotel
01.2021 - Current
Kitchen Hand/ Service
Place of Stones
07.2020 - 01.2021
Waitress/ Food Service
Crafted Coffee Co
05.2019 - 11.2020
Cinema Attendant
Event Cinemas Robina
08.2017 - 01.2021
Cashier
Coles
07.2016 - 12.2018
High School Diploma -
Robina State High School
Certificate III - Business
Prestige Service Training