Summary
Overview
Work History
Education
Skills
Certification
Referrals
Timeline
Generic

Avalon Leathers

Kirkwood,Qld

Summary

To seek and maintain full-time position in the hospitality industry. Motivated worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Barista

McDonalds
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.

Supervisor

Aussie Rooster
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Utility Worker

Cater Care
03.2022 - Current
  • Kept work area clean, neat, and well-stocked to maximize productivity.
  • Collected and disposed of trash and debris.
  • Processed payments with focus on accuracy and correct cash-handling procedures.
  • Communicated with customers to promptly resolve complaints and address inquiries.
  • Prepared food and beverages and verified adherence of quality and safe food-handling standards.
  • Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
  • Trained new staff members on proper customer service and hospitality policies.

Catering Assistant

Energy Event Centre
01.2019 - 01.2021
  • Provided friendly, courteous service to create memorable moments for guests.
  • Delivered catered food and supplies to facility for on-time set-up.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
  • Arranged furniture and added decorations to assist in setting up for catering events.
  • Inspected catering equipment and utensils regularly to manage wear and tear.
  • Assisted in setting up and breaking down kitchen stations.
  • Maintained high personal grooming standards and uniform presentation.

Education

Hospitality

NZMA
Rotorua
01.2019

Skills

  • Machinery Upkeep
  • Communications Strategies
  • Daily Cash Management
  • Exceptional Customer Service
  • Suggestive Selling
  • Station Preparation
  • Smoothie Making
  • Beverage Preparation
  • Team Player
  • Team Instructions
  • Table Setting Knowledge
  • Food Preparation and Safety
  • Serve Customer Needs
  • Coffee Machinery
  • Front Counter Maintenance
  • Menu Item Preparation
  • Cash Register Operation
  • Utensils and Equipment

Certification

  • Current RSA.
  • Current RSG.
  • Food and safety certification level 1,2 & 3.
  • Food and beverage certification level 1,2 & 3.

Referrals

Steve Martin

Position: Jellinbah Village manager

Phone: +61 498 096 066


Chris

Position: Jellinbah Village manager

Phone: 0477 766 075


David Romano

Position: Jellinbah Head Chef / Ensham Chef.

Phone: 0411885840


Ann Maree

Position: Aussie Rooster Owner.

Phone: +61 439 560 365

Timeline

Utility Worker

Cater Care
03.2022 - Current

Catering Assistant

Energy Event Centre
01.2019 - 01.2021

Barista

McDonalds

Supervisor

Aussie Rooster

Hospitality

NZMA

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Avalon Leathers