Summary
Overview
Work History
Education
Skills
Technical Skills
Additional Expertise
References
Timeline
Generic

Avantika Nagar

Canberra,ACT

Summary

Dynamic and goal-oriented sales professional with over 3 years of experience in sales, customer service, and retail operations. Proficient in achieving sales targets, analysing key performance indicators (KPIs), and fostering customer relationships. Experienced in managing inbound and outbound calls, resolving customer inquiries, and handling tickets through multiple communication channels. Adept at using Shopify, POS systems, and various sales software to optimize sales performance. Committed to learning product knowledge and sales techniques, with a proven track record of exceeding sales KPIs and providing exceptional customer service.

Overview

3
3
years of professional experience

Work History

Sales Associate

Home Sweet Home
Fyshwick, ACT
02.2024 - Current
  • Promoted furniture and home accessories by engaging with customers and understanding their specific needs to provide personalized solutions.
  • Consistently exceeded monthly sales targets and KPIs, including average transaction value (ATV), units per transaction (UPT), and customer satisfaction scores.
  • Analyzed key performance indicators (KPIs) to track sales performance, product turnover, and customer feedback, using the insights to optimize sales strategies.
  • Increased ATV by 20% over three months by applying upselling and cross-selling techniques tailored to customer preferences.
  • Worked closely with the store manager to create action plans based on KPI results, ensuring alignment with company objectives, and driving sales growth.
  • Actively contributed to exceeding team KPIs by maintaining high levels of customer engagement and ensuring a seamless sales experience.
  • Used sales reports to identify underperforming products and collaborated with the team to adjust displays and promotions to improve sales.
  • Assisted with inventory management and stock replenishment, ensuring product availability and accurate stock levels.

Sales Assistant

Tk Maxx
Fyshwick, ACT
02.2023 - 01.2024
  • Delivered personalized customer service by addressing customer inquiries, complaints, and providing product recommendations.
  • Assisted customers with styling and product selection, improving customer satisfaction and sales conversion.
  • Organized stockroom, managed inventory, and ensured shelves were well-stocked and visually appealing.
  • Processed transactions, refunds, and exchanges with accuracy, adhering to company policies.
  • Increased store sales by up to 15% during promotional periods through upselling and cross-selling techniques.
  • Collaborated with team members to maintain a clean and organized sales floor, ensuring a seamless shopping experience.
  • Worked to meet and exceed KPIs while maintaining a positive and enthusiastic attitude in customer interactions.

Sales and Customer Service Representative

Myntra Call Centre
Gurugram, Haryana
06.2021 - 09.2022
  • Managed high volumes of inbound and outbound calls, assisting customers with order placement, product inquiries, and troubleshooting issues.
  • Resolved customer queries via inbound calls, online chats, and emails, maintaining a high level of customer engagement.
  • Resolved customer complaints and handled ticketing through chat support, enhancing customer satisfaction.
  • Leveraged sales techniques to increase order values by recommending complementary products and services.
  • Consistently exceeded performance metrics, including call handling time, customer satisfaction scores, and lead conversion rates.
  • Coordinated with multiple teams to resolve complex customer issues, ensuring seamless communication and timely resolutions.
  • Documented customer interactions and feedback for continuous improvement of service delivery.

Education

Masters of Business Informatics - Business Informatics

University of Canberra
01.2025

Bachelors of Commerce - Commerce

Gargi College, Delhi University, India
01.2022

Year 12 -

DLF Public School, Ghaziabad, UP, India
01.2019

Skills

  • Sales Techniques & Strategies
  • Inbound & Outbound Call Handling
  • Customer Service Excellence
  • Key Performance Indicators (KPI) Management
  • POS Systems & Shopify
  • Ticketing & Customer Inquiry Resolution
  • Strategic Planning & Sales Growth
  • Inventory & Supply Management
  • Team Collaboration & Leadership
  • Cash Handling & Transaction Processing
  • WHS Compliance & Safe Work Environment

Technical Skills

  • Shopify & POS Systems
  • Sales Software Proficiency
  • Microsoft Office Suite
  • Data & Inventory Management
  • Customer Relations & Ticketing Systems

Additional Expertise

  • Developed and maintained strong customer relationships, identifying needs and providing tailored product solutions.
  • Complied with workplace health and safety (WHS) policies and contributed to a safe working environment.
  • Promoted a positive work culture by treating colleagues and customers with respect and ensuring a harassment-free environment.

References

References available upon request.

Timeline

Sales Associate

Home Sweet Home
02.2024 - Current

Sales Assistant

Tk Maxx
02.2023 - 01.2024

Sales and Customer Service Representative

Myntra Call Centre
06.2021 - 09.2022

Masters of Business Informatics - Business Informatics

University of Canberra

Bachelors of Commerce - Commerce

Gargi College, Delhi University, India

Year 12 -

DLF Public School, Ghaziabad, UP, India

Similar Profiles

CREATE PROFILE
Avantika Nagar