Asha Vanzella
Malanda,QLD
Summary
Experienced Store Manager with a background in retail operations and employee supervision. Strengths include inventory management, customer service, and team leadership. Demonstrated ability to enhance store's performance through strategic planning and implementation of sales campaigns. Proven record of success in fostering an environment that promotes teamwork and exceptional customer service.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Store Manager
Supercheap Auto
Atherton, QLD
09.2008 - 01.2025
- Ensured compliance with safety regulations and company policies.
- Mitigated business risks by working closely with staff members and assessing performance.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Resolved customer complaints in a timely manner.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Delegated work to team, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Established customer service standards and monitored team compliance.
- Updated and maintained store signage and displays.
- Created weekly work schedules for store personnel.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Recruited, trained and supervised new employees.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Conducted regular inspections of facilities to check compliance with fire, hazard and safety guidelines.
- Educated workers on the importance of wearing appropriate Personal Protective Equipment.
- Inspected specified areas to verify presence of fire prevention equipment, safety equipment and first-aid supplies.
- Conducted safety training or education programs to demonstrate use of safety equipment.
- Trained new employees in proper safety procedures to minimize accidents with proper behaviors.
Bartender
King Reef Resort
08.2010 - 11.2015
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Effectively multitasked within fast-paced environment.
- Greeted customers and provided excellent customer service.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Processed payments accurately and efficiently with POS system.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Monitored bar inventory and promptly restocked low items before depletion.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Adhered to state regulations regarding serving alcohol responsibly.
Education
Innisfail State High School
Innisfail, QLD11-2007
Skills
- Personnel development
- Cash management
- Retail sales techniques
- Verbal and written communication
- Employee scheduling
- Team leadership and coaching
- Risk management
- Outstanding communication skills
- Employee engagement
- Documentation and reporting
- Supply ordering
- Goals and performance
- Inventory management
- Recruiting and hiring
- Performance reviews
- Reliable
- Delegating work
- Store opening and closing procedures
Certification
- Responsible Service of Alcohol (QLD)
- Open Driver's License, QLD (c)
References
References available upon request.
Timeline
Bartender
King Reef Resort
08.2010 - 11.2015
Store Manager
Supercheap Auto
09.2008 - 01.2025
- Responsible Service of Alcohol (QLD)
- Open Driver's License, QLD (c)
Innisfail State High School
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