Aveen Prasad
Birrong, NSW,Australia
Summary
I wish to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities and people with a positive attitude. Willingness to take on added responsibilities to meet team goals and company goals.
Overview
23
23
years of professional experience
Work History
Postal Delivery Officer
Australia Post
Ingleburn, NSW
11.2020 - Current
- Minimized delivery errors by double-checking addresses, postage, and packaging requirements before dispatching mail items.
- Collaborated with fellow Postal Delivery Officers to ensure seamless coordination and comprehensive coverage of designated territories.
- Managed high volumes of mail during peak seasons while maintaining accuracy rates in sorting processes ensuring timely deliveries.
- Enhanced customer service by addressing inquiries, resolving complaints, and providing accurate information on postal services.
- Consistently met performance targets set forth by management regarding punctuality rate, route completion time, and customer satisfaction scores.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Product Operations Lead
ACN Pacific
North Sydney, NSW
08.2018 - 09.2020
- Lead a team of high performing individuals
- Management included coaching, mentoring and performance management
- Oversight of six employees in all operations including service provisioning, technical support, customer service, and reporting and analysis
- Achieved productivity improvements while enhancing quality control operations to reduce overhead
- Involved in the selection of service provisioning team members
- Managed and trained a high performing support team while maximizing customer experience by setting performance benchmarks for customer service, technical support and service provisioning
- Empowered team members to contribute to the continuous improvement, quality and growth of the Company
- Oversaw training of new team members and mentored each to promote productivity, accuracy and friendly service.
- Recruited and trained [Number] new employees in [Year].
Provisioning & Technical Support
ACN Pacific
North Sydney, NSW
07.2011 - 08.2018
- Provisioning of new orders – NBN, landline, DSL, relocations via Telstra LOLO, LOLS and Optus WSG Web and WSG View
- NBN new connections, equipment orders, and technician appointments
- Reporting for wholesalers when a job is received, completed, rejected, or on hold
- Organising technician appointments for faults and new connections
- New Zealand landline and DSL billing enquiries
- Providing Tier 3 support for Tier 1 and 2 customer service and technical support agents
- Liaising with internal management (Products and Operations teams) and external clients to ensure processes and procedures are up to date.
Customer Service (Inbound)
ACN Pacific
North Sydney, NSW
07.2008 - 07.2011
- Effectively handled billing and general enquiries of ACN landline and broadband customers
- Effectively managed customer complaints
- Assisted ACN customers with troubleshooting landline and broadband faults
- Effectively communicated with other departments in resolving customer issues.
1st Assistant Manager
Yoshinoya
Hurstville, 2220
07.2006 - 12.2007
- Day to day operation of the restaurant – monitoring and managing several employees on each shift
- Providing on the job training for new managers and staff members
- Meeting sales target
- Rostering
- Store budgeting
- Dealing with customer complaints appropriately
- Cash handling
- Customer service
- Ensuring that quality, service, cleanliness and value standards are adhered to
- All stock ordering.
Crew to 2nd Assistant Manager
McDonalds Pty Ltd
Lansvale, 2166
05.2001 - 07.2006
- Running shifts – monitoring and managing several employees on each shift
- Providing on the job training for new managers and staff members
- Meeting sales target
- Rostering
- Store budgeting
- Dealing with customer complaints appropriately
- Cash handling
- Customer service
- Ensuring that quality, service, cleanliness and value standards are adhered to
- All stock ordering.
Skills
- Strong Customer Engagement
- Lead high performing teams
- Process improvement
- Change Management
- Complex problem solving
- Customer journey mapping
- Proficient in MS Office
- Manage competing priorities
- Quality control
- Safety Procedures
- Flexibility
- Dependability
- Loading and unloading
- Package handling
Timeline
Postal Delivery Officer
Australia Post
11.2020 - Current
Product Operations Lead
ACN Pacific
08.2018 - 09.2020
Provisioning & Technical Support
ACN Pacific
07.2011 - 08.2018
Customer Service (Inbound)
ACN Pacific
07.2008 - 07.2011
1st Assistant Manager
Yoshinoya
07.2006 - 12.2007
Crew to 2nd Assistant Manager
McDonalds Pty Ltd
05.2001 - 07.2006