Aveen Prasad
Birrong, NSW,Australia
Summary
I wish to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities and people with a positive attitude. Willingness to take on added responsibilities to meet team goals and company goals.
Overview
23
23
years of professional experience
Work History
Postal Delivery Officer
Australia Post
11.2020 - Current
- Minimized delivery errors by double-checking addresses, postage, and packaging requirements before dispatching mail items.
- Collaborated with fellow Postal Delivery Officers to ensure seamless coordination and comprehensive coverage of designated territories.
- Managed high volumes of mail during peak seasons while maintaining accuracy rates in sorting processes ensuring timely deliveries.
- Enhanced customer service by addressing inquiries, resolving complaints, and providing accurate information on postal services.
- Consistently met performance targets set forth by management regarding punctuality rate, route completion time, and customer satisfaction scores.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Product Operations Lead
ACN Pacific
08.2018 - 09.2020
- Lead a team of high performing individuals
- Management included coaching, mentoring and performance management
- Oversight of six employees in all operations including service provisioning, technical support, customer service, and reporting and analysis
- Achieved productivity improvements while enhancing quality control operations to reduce overhead
- Involved in the selection of service provisioning team members
- Managed and trained a high performing support team while maximizing customer experience by setting performance benchmarks for customer service, technical support and service provisioning
- Empowered team members to contribute to the continuous improvement, quality and growth of the Company
- Oversaw training of new team members and mentored each to promote productivity, accuracy and friendly service.
- Recruited and trained [Number] new employees in [Year].
Provisioning & Technical Support
ACN Pacific
07.2011 - 08.2018
- Provisioning of new orders – NBN, landline, DSL, relocations via Telstra LOLO, LOLS and Optus WSG Web and WSG View
- NBN new connections, equipment orders, and technician appointments
- Reporting for wholesalers when a job is received, completed, rejected, or on hold
- Organising technician appointments for faults and new connections
- New Zealand landline and DSL billing enquiries
- Providing Tier 3 support for Tier 1 and 2 customer service and technical support agents
- Liaising with internal management (Products and Operations teams) and external clients to ensure processes and procedures are up to date.
Customer Service (Inbound)
ACN Pacific
07.2008 - 07.2011
- Effectively handled billing and general enquiries of ACN landline and broadband customers
- Effectively managed customer complaints
- Assisted ACN customers with troubleshooting landline and broadband faults
- Effectively communicated with other departments in resolving customer issues.
1st Assistant Manager
Yoshinoya
07.2006 - 12.2007
- Day to day operation of the restaurant – monitoring and managing several employees on each shift
- Providing on the job training for new managers and staff members
- Meeting sales target
- Rostering
- Store budgeting
- Dealing with customer complaints appropriately
- Cash handling
- Customer service
- Ensuring that quality, service, cleanliness and value standards are adhered to
- All stock ordering.
Crew to 2nd Assistant Manager
McDonalds Pty Ltd
05.2001 - 07.2006
- Running shifts – monitoring and managing several employees on each shift
- Providing on the job training for new managers and staff members
- Meeting sales target
- Rostering
- Store budgeting
- Dealing with customer complaints appropriately
- Cash handling
- Customer service
- Ensuring that quality, service, cleanliness and value standards are adhered to
- All stock ordering.
Skills
- Strong Customer Engagement
- Lead high performing teams
- Process improvement
- Change Management
- Complex problem solving
- Customer journey mapping
- Proficient in MS Office
- Manage competing priorities
- Quality control
- Safety Procedures
- Flexibility
- Dependability
- Loading and unloading
- Package handling
Timeline
Postal Delivery Officer
Australia Post
11.2020 - Current
Product Operations Lead
ACN Pacific
08.2018 - 09.2020
Provisioning & Technical Support
ACN Pacific
07.2011 - 08.2018
Customer Service (Inbound)
ACN Pacific
07.2008 - 07.2011
1st Assistant Manager
Yoshinoya
07.2006 - 12.2007
Crew to 2nd Assistant Manager
McDonalds Pty Ltd
05.2001 - 07.2006
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