Averon Prasad

• Manage personal and group inbox
• Customer service & enquiries
• Arranging deliveries and collections for rural and metropolitan areas
• Pre-Alerts, Delivery Orders, Arrival Notices & Outturn Reports
• Provided excellent customer service, addressing client concerns and requests promptly.
• Provided exceptional customer service with timely communication regarding delivery statuses.

• Providing documents and assisting to arrange clearance for containers and shipments
• Working closely with the customers to ensure they provide the correct clearance documents - Sea and Air freight.
• Working on the “ Tasks Board “ on cargowise making sure all jobs that have been completed and closed.
• Managing each client needs and passing those needs onto the broker.

• Process import sea shipments through CargoWise
• Cargo automation & underbonds
• Pre-Alerts, Delivery Orders, Arrival Notices & Outturn Reports
• Work closely with bonded CFS for unpacks & availability
• Enhanced customer satisfaction by efficiently managing shipments and ensuring timely deliveries.
• Minimized delays by proactively identifying potential issues in the shipment process and implementing effective solutions.
• Maintained strong relationships with clients, providing regular updates on shipment status and addressing any concerns promptly.

• Process import sea shipments through CargoWise
• Manage personal and group inbox
• Cargo automation & underbonds
• Pre-Alerts, Delivery Orders, Arrival Notices & Outturn Reports
• Invoicing & Cartage
• Work closely with bonded CFS for unpacks & availability
• Customer service & enquiries

• Picking and packing orders
• Receiving orders from my supervisor and sorting them out in an effective manner

• Unloading containers and pallets