Summary
Overview
Work History
Education
Skills
Timeline
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Avery Mckelvey

Flametree

Summary

I am very passionate about delivering a memorable experience to guests and find my confidence in the joyous interactions I'm able to deliver clientele. I have obtained many different roles in the food service industry from barista cafe work, to fine dining hotel restaurants, and busy tourist pubs, which have all helped me piece together an in-depth knowledge of the way food service should flow from beginning to end. One of my biggest strengths is my ability to problem solve and adapt quickly when the unexpected happens and be able to calmly adjust, explain, and make sure the guest always feels like the top priority.

Overview

3
3
years of professional experience

Work History

Wait Staff/Barista

House Of Hubert
02.2023 - 06.2023
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Used POS system to accurately enter orders and process payments.

Waitress

Irish Times Pub - Vic Pub Co.
10.2021 - 09.2022
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Handling 8 - 12 table sections, averaging $1500 - $3000 in daily sales
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Host/Barista/Banquet Server

Westin Resort & Spa
06.2021 - 09.2021
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Operated espresso machines and commercial coffee brewers to create beverages.

Team Lead

Ravens Nest Cafe
11.2020 - 03.2021
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Education

RSA
Responsible Service Of Alcohol

Food Safe Level 1
Canada

Skills

  • Hospitality and Professionalism
  • Problem solving and Adaptability
  • Team Leadership
  • Service Standard Compliance

Timeline

Wait Staff/Barista

House Of Hubert
02.2023 - 06.2023

Waitress

Irish Times Pub - Vic Pub Co.
10.2021 - 09.2022

Host/Barista/Banquet Server

Westin Resort & Spa
06.2021 - 09.2021

Team Lead

Ravens Nest Cafe
11.2020 - 03.2021

RSA

Food Safe Level 1

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Avery Mckelvey