Avi Deepank Khera
Mickleham,Australia
Summary
Conscientious Operations Manager with expertise in operational administration demonstrated over four years of experience. Focused and detail-oriented with strong knowledge of accounting best practices for reconciliation and reporting. Adept at effectively prioritising projects and leading staff initiatives to optimise performance. Seek to bring abilities to dynamic, growth-oriented position dedicated to business and customer success. Diligent Manager with background in state operations management. Overseen and optimised state-wide operational processes, ensuring efficient resource allocation and policy compliance. Demonstrated strategic planning and team leadership skills, fostering collaborative environments and driving continuous improvement.
Overview
10
10
years of professional experience
1
1
Certification
Work History
State Operations Manager
Silk Hospitality Group
06.2023 - Current
- Improved operational efficiency by streamlining processes and implementing new technologies.
- Assisted in the recruitment and selection process for staffing needs related to operations roles within the company.
- Ensured compliance with all state regulations, policies, and procedures through diligent monitoring and enforcement efforts.
- Conducted regular performance reviews, providing constructive feedback and setting achievable goals for team members.
- Established strong relationships with stakeholders, improving collaboration and communication.
- Developed and executed strategic plans to achieve business goals and drive growth.
- Championed process improvements that led to increased efficiency, reduced waste, and optimized resources usage.
- Collaborated with cross-functional teams for successful project completion and implementation.
- Oversaw budget planning and financial management to ensure fiscal responsibility and cost control measures were in place.
Hotel Manager
Stamford Plaza Hotel
06.2021 - 06.2023
- Oversee all aspects of hotel operations, including front desk management, housekeeping, food and beverage services, maintenance, and guest relations
- Develop and implement strategic plans to optimize hotel performance and achieve business objectives
- Manage hotel budgets, financial planning, and accounting functions to ensure profitability and cost-effectiveness
- Monitor and analyze financial performance metrics, such as revenue, expenses, occupancy rates, and RevPAR (Revenue per Available Room)
- Implement revenue management strategies to maximize room rates and occupancy levels
- Coordinate sales and marketing initiatives to attract and retain guests, including advertising campaigns, promotions, and partnerships
- Develop and maintain relationships with corporate clients, travel agencies, and online travel agents to drive sales and bookings
- Ensure compliance with industry regulations, health and safety standards, and company policies
- Recruit, train, and supervise hotel staff to deliver exceptional customer service and maintain high standards of professionalism
- Conduct regular inspections of hotel facilities to ensure cleanliness, safety, and maintenance standards are met
- Address guest complaints and resolve issues in a timely and satisfactory manner
- Stay informed about industry trends, market conditions, and competitor activities to identify opportunities for business growth and improvement
- Oversaw day-to-day operations of -308 room hotel with staff of 150+ employees.
Operations Manager
Accor Hotels
02.2020 - 01.2022
- Focus on delivering an exceptional guest service
- Ensures all aspects of Front Office, dress standards and personal grooming are carried out according to the Accor policy
- Responsible for the recruitment, selection and training of all Team Members in Department
- Conduct regular meetings with Front Office, Housekeeping and Maintenance Team Members and provides guidance to all departments
- Conduct performance appraisals on a regular basis in a positive constructive way in accordance with company guidelines
- Work closely with the contracted housekeeping to maintain the standards and manage cost
- Kept financial records accurate, current and compliant by monitoring records and addressing variances
- Work diligently on Accor loyalty program to exceed the monthly threshold
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
- Interpreted management directives to define and document administrative staff processes
Rooms Division Manager
Accor Hotels
01.2018 - 02.2020
- Handling customer inquiries, complaints, supplier's invoices questions and payment requests
- Processing payroll and suppliers invoices, reconciling cash transaction and banking
- Placing stock orders, managing inventory Supplier handling, and miscellaneous data management
- Calculating the daily gross profit ratio and preparing financial reports
- Preparing daily staff rosters and conduct managers' and crew meetings
- Providing store management support and dispute resolution in relation to vendor or invoices
- Managing multiple vendors while maintaining a close rapport with vendor contact
- Awarded 'Employee of the Month' for delivering outstanding administrative support in March 2019
- Recognized by guests and colleagues for expedient and effective service
- Managed purchasing and budgeting of guest supplies for busy housekeeping department
- Built a close knit team that not only work well together but trust each other as well hence reducing the turnover
Front Office Manager
Pullman Hotel
02.2016 - 11.2018
- Managing guest arrivals & departures, reservations and balancing cash floats
- Assisting corporate and leisure guests and ensuring the smooth running of the reception desk
- Promoting the business to achieve accommodation sales
- Assisting residents with requests such as calling taxis, collecting mail, passing on messages
- Answering phones & directing calls and professional running of the hotel front desk
- Providing a detailed handover to the next shift prior to leaving
- Assisting in the bistro & bar as required
Guest Service Agent
RACV Club Bourke street
03.2015 - 11.2016
Education
Advance Diploma - Hospitality Management
Holmesglen, TAFE
Melbourne, VICSkills
- Relationship building
- Proficient in Sihot and Opera
- Workflow planning
- Deadline driven
- Team leadership
- Microsoft Office
- Regulatory compliance
- Staff management
- Account reconciliation
- Workforce Planning
- Logistics Management
Certification
- RSA Certification
- Food Handlers Certification
- First Aid Certification
Accomplishments
- Awarded 'Employee of the Month' for delivering outstanding administrative support in March 2019.
- Recognized by guests and colleagues for expedient and effective service.
- Managed purchasing and budgeting of guest supplies for busy housekeeping department.
- Built a close knit team that not only work well together but trust each other as well hence reducing the turnover.
References
- Dinesh Gandhi, General Manager, Novotel Preston, dinesh.gandhi@accor.com, +61 419 691 285
- Anna Kong, Sales and Marketing Director, Accor Hotel, anna.komg@accor.com, +61 458 728 361
Timeline
State Operations Manager
Silk Hospitality Group
06.2023 - Current
Hotel Manager
Stamford Plaza Hotel
06.2021 - 06.2023
Operations Manager
Accor Hotels
02.2020 - 01.2022
Rooms Division Manager
Accor Hotels
01.2018 - 02.2020
Front Office Manager
Pullman Hotel
02.2016 - 11.2018
Guest Service Agent
RACV Club Bourke street
03.2015 - 11.2016
- RSA Certification
- Food Handlers Certification
- First Aid Certification
Advance Diploma - Hospitality Management
Holmesglen, TAFE
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