Avie Ashvindar Singh
Rooty Hill,NSW
Summary
To handle all issues related to my skills and ensure that they are solved within the given time frame. To be vigilant in all aspects of health and safety measures. To work as a creative member and succeed towards excellence.
As a student I am quite well groomed with the five subjects I have taken. After the successful completion of my Fiji School Leaving Certificate Examination, I continued with my seventh form or 13th year education. In 2015 after completing year 14, I pursued Software Engineering. Unfortunately I couldn't complete my study due to family financial issues. Furthermore, I have graduated from Fiji National University with Certificate level 4 in Plumbing and Sheet metal in the year 2022. As a person I believe, I can adjust to any work environment due to my friendly behavior, knowledge in specific fields and minimum work experience. Concisely, if given an opportunity, I would be able to prove my worth and be reliable asset to any organization. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Responsible Collections Specialist looking for position with increased responsibility. Proficient in products, compliance requirements and payment schedules. Accurate in processing payments and efficient in completing daily tasks in fast-paced environments. Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional.
Overview
6
6
years of professional experience
Work History
Customer Service and Sales Representative
Packleader Pacific
07.2019 - 11.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Responded to customer calls and emails to answer questions about products and services.
- Emphasized product specifications to meet customer needs.
- Offered products best suited for customers and upgraded plans.
Customer Sales and Services
Courts Fiji
02.2020 - 06.2020
- Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
- Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
- Analyzed customer feedback to identify areas of improvement and implemented actionable solutions.
- Kept senior managers informed about sales activities, current inventory and other metrics via timely reports.
Debt Collector Agent and Customer Service
Vuvale Outsourcing BDE Group
08.2022 - 06.2023
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Managed approximately 30 incoming calls and emails per day from customers
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Collected on delinquent accounts to reduce overdue balances.
- Identified and contacted customers with overdue accounts to address payment status.
- Documented customer payment interactions and account statuses for future reference.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Maintained consistently high success rate of collecting on overdue accounts.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Verified compliance with relevant laws, regulations and best practices related to customer account management.
- Collaborated with other departments to verify customer compliance with payment plans.
- Notified co-signers of delinquent accounts to assist in collecting payments.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Responded to customer inquiries and provided detailed account information.
- Entered client details and notes into system for interdepartmental access and review.
- Worked with customer to create debt repayment plan based on current financial condition.
- Processed debtor payments and updated accounts to reflect new balance.
- Investigated customer credit references and approved credit lines.
Customer Service and Debt Collection Officer
Mindpearl
02.2017 - 02.2018
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Collected on delinquent accounts to reduce overdue balances.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
Education
Bhawani Dayal Memorial Primary School
Nasinu, Fiji 11.2009
High School Diploma -
Bhawani Dayal Arya College
Fiji11.2014
Software Engineering - Computer And Information Sciences
University of South Pacific
Laucala Beach, Fiji Certificate IV in Plumbing and Sheetmetal - Plumbing Technology
Fiji National University
Fiji10.2022
Skills
- Good communication skills
- Good command in written and oral skills
- Sales experience
- Fair Experience with Siebel
- Computer literate
- Assist in building better team relationships
- Able to keep information confidential
- Accurate with numbers
- Responsible for working out a project for personal speaking
- Friendly warm manner
- Like to help others at the best of my ability
- MS Office
- Active Listening
- Social Perceptiveness
- Calm Under Pressure
- Customer Relations
- Multitasking Abilities
- Remote Office Availability
- Dependable and Responsible
- Analytical and Critical Thinking
- Flexible and Adaptable
- Team building
- Good Telephone Etiquette
Personal Information
- Age: 27
- Father's Name: Robert Randhir Singh
- Gender: Male
- Marital Status: Single
References
- Chucky Wedlock, Customer Service and Sales Manager, Mindpearl (Harmoney), +679 8647553
- Amilesh Goundar, Trainer, Mindpearl, +649 8731222
- Michele, Human Resources Department, Packleader Pacific
- Nemani Siganisucu, Plumbing Supervisor, Jradel Plumbing and Construction, +679 9648378
Hobbies and Interests
- Meeting new people and socializing.
- Watching movies and documentaries.
- Listening to music
Languages
English
Timeline
Debt Collector Agent and Customer Service
Vuvale Outsourcing BDE Group
08.2022 - 06.2023
Customer Sales and Services
Courts Fiji
02.2020 - 06.2020
Customer Service and Sales Representative
Packleader Pacific
07.2019 - 11.2019
Customer Service and Debt Collection Officer
Mindpearl
02.2017 - 02.2018
Bhawani Dayal Memorial Primary School
High School Diploma -
Bhawani Dayal Arya College
Software Engineering - Computer And Information Sciences
University of South Pacific
Certificate IV in Plumbing and Sheetmetal - Plumbing Technology
Fiji National University
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