During the career in engineering, I have developed a keen interest in doing projects related to the cloud computing sector. Currently, I am doing aremote post graduate program in Cloud computing from Caltech University. I have completed courses on AWS, Azure and GCP from Udemy. I have experience working under the NBN fault team and financial team of Telstra. While working in Telstra I have gained knowledge in different online interfaces such as Salesforce , Console, Siebel
Currently working as a part of NBN team of Telstra. Gained experience working in Salesforce, Siebel and other cloud interfaces.
Fixing the NBN connection and if require contact to NBN CO. Australia. Perform troubleshooting as a part of checking the internet connections. Performing speed test and factory reset test on modem.
Customer service representative in financial assistance support team under Telstra mobile corporation. Open the customer account and check all the details such as the bill due date, issue date, any existing payment extension and describe the customers according to their queries. Coordination with team members. Gained strong communication skills. Maintain good customer relationships.