Aviksha Vidya Koundinya
Melbourne,VIC
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Supervisor
Billy’s lounge
Doncaster, Victoria
06.2024 - Current
- Directed and supervised team of 15 employees in daily operations.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Assisted in creating budgets for departmental expenses including personnel costs.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Organized special events such as company picnics or holiday parties for employees.
- Created new strategies for improving customer service standards within the organization.
- Implemented cost-cutting measures without compromising quality of services offered.
- Collaborated with other departments to coordinate workflow processes between teams.
- Complied with company policies, objectives and communication goals.
- Responded to customer questions regarding products, prices and availability.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Implemented new operational procedures, increasing efficiency.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
- Negotiated with suppliers to secure cost-effective resources.
- Negotiated with vendors and suppliers to secure advantageous terms and pricing.
- Implemented quality control measures, significantly reducing error rates.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Trained new employees on company policies, job duties, and performance expectations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
Waitress
Coco latte
Surrey Hills, Victoria
03.2023 - 05.2023
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Replenished beverages when necessary.
- Answered questions about menu items, ingredients, and pricing.
- Communicated daily specials to customers.
- Bussed tables as needed during peak hours.
- Prepared checks accurately and processed payments promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Performed basic math calculations when computing bills for customers' meals.
- Organized take-out orders efficiently according to customer requests.
- Participated in team meetings to discuss new menu items or changes in policy.
- Served alcoholic beverages responsibly in accordance with state laws.
- Provided accurate change for cash transactions using a cash register system.
Education
Bachelor in Information Technology - Information Technology
Deakin University
Melbourne, VIC11-2025
Skills
- Has a valid RSA certificate
- Has a valid food allergens certificate
- Process Improvement
- Business Development
- Data Analytics
- Staff Management
- Industrial hygiene
- Staff Discipline
- Training and mentoring
- Waste Reduction
Certification
- RSA
- Food Allergens
Languages
English
Full Professional
Timeline
Supervisor
Billy’s lounge
06.2024 - Current
Waitress
Coco latte
03.2023 - 05.2023
- RSA
- Food Allergens
Bachelor in Information Technology - Information Technology
Deakin University
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