Avinash G

Managed and optimized Azure cloud infrastructure, including Application Gateways, Virtual Machines, and storage services; conducted full disk restore tests to validate backup integrity and ensure disaster recovery readiness using Kusto-based log analysis and proactive monitoring.
Configured and maintained Microsoft Entra ID, implementing custom RBAC roles, SSO integrations, and MFA policies. Strengthened endpoint protection by deploying Mobile Application Management (MAM) and Mobile Device Management (MDM) policies via Intune, transitioning USB control from GPO to cloud-native management, and providing training to the Desktop Team to enhance their cloud service troubleshooting and endpoint management skills.
Automated configuration and compliance tasks using PowerShell, streamlining deployment of Intune Win32 applications, configuration baselines, and patching processes aligned with Qualys vulnerability reports.
Designed and enforced governance policies across Microsoft Purview and Power Platform, including SharePoint site exclusions, retention policies, and DLP updates such as reclassifying Azure DevOps connectors to Business groups to support secure, compliant app development.
Served as a key escalation point for cross-functional teams, troubleshooting complex service issues across Exchange Online, SharePoint Online, Intune, and Entra ID, while ensuring minimal disruption and adherence to SLAs.

• Modern management of Windows 11 using Windows Autopilot
• Responsible for management of Android Play store, iOS app Store, Windows Business Store, and packaging, deployment of LOB application and Win32 applications, optimizing performance and ensuring timely updates and patches
• Responsible for configuring & managing App Protection Policy and Device Configuration Policy
• Involved in SCCM patching process like SUG creation, downloading update, deploying to prod
• Configuring and troubleshooting the network devices, systems when necessary and acting as a single point of contact for the rollout of new and upgraded systems
• Supporting requests using Alemba Ticketing Tool, expedient high priority tickets and resolving user-reported issues in a timely manner via various communication channels like teams, email, and face to face
• Evaluate and recommend new and emerging technologies that fulfill business needs
• Managed device assignments and reporting in Entra ID, cleaning up stale objects, implementing scripts to set primary users, and leveraging Microsoft Graph to extract organization-wide application installation data for audits and reporting.
• Configured Enrollment Status Page (ESP) and deployment profiles in Intune for testing purposes, while coordinating with Intune specialists for the main configuration and deployment of Autopilot enrollment within the organization.
• Managed SCCM Task Sequences, regularly updating deployed applications and WIM images to ensure system compliance with organizational standards.
• Supported application packaging and deployment, including Okta and iServer, coordinating with users to assess SSO integration readiness via Microsoft Entra ID.
• Gained exposure to SSO and MFA integration with Keeper Password Manager, reviewing Enterprise Application properties in Entra ID, understanding provisioning settings, collecting metadata from the
  application team, and coordinating with technical teams for potential integration.
• Created and maintained device configuration policies in Intune, ensuring secure application deployment and compliance with Essential Eight guidelines.
• Automated remediation tasks using PowerShell, resolving patching issues and improving efficiency in endpoint management.
• Monitored and addressed security vulnerabilities using Qualys VMDR and Microsoft Defender for Endpoint, ensuring compliance across devices linked to Microsoft Entra ID.
• Managed Teams Admin Portal, configuring Teams Rooms, remote access, and display setups for enhanced meetings.
• Designed and implemented a self-service portal for users to collect IT assets and introduced a Microsoft booking system for streamlined laptop collections, improving efficiency and user experience.

• Manage and maintain several systems/VMs (Windows/Linux) ensuring 99.9% upZme or beder
• Monitor servers and network devices through Microsoft SCOM, Nagios, and end-user index via New Relic
• Providing System Support for Web hosting and Domain Companies and support tickets in ConnectWise tool by providing quick assistance to meet SLAs & SLOs
• Served as the single-point-of-contact for technical teams, third party vendors, and business units in coordinating the change, tracking and implementation of system upgrades
• Coordinating with Incident manager and other stakeholders to resolve high severity issues
• Client Support - McDonalds, IGA and Non-profit Organizations

• Planning, Migrating and Securing Windows systems with up-to-date patching, Data restoration using Microsoft Endpoint Configuration Manager
• Using remote desktop connections to configure and troubleshoot the issues related to system software
• Office 365 Administration, migrations to OneDrive, Teams, SharePoint, creating mailboxes, shared mailboxes, assigning licenses, adding members to the existing distribution lists etc
• Responsible to resolve the Microsoft Teams-enabled AV devices issues, ensuring reliable performance of virtual meetings and conferences
• Assisting in the migration and management of windows systems and its applications
• Collaborating with the production team to develop technical documentation