AVINASH RAMACHANDRAN
Bangalore,Karnataka
Summary
Experienced Solution Consultant with more than 14 years of experience seeking similar position in a well progressive organization. Experienced with identifying client requirements and developing customized solutions. Utilizes effective communication and strategic thinking to address business challenges. Knowledge of optimizing processes and fostering collaborative work environments. I’m always looking for new ventures where I can apply my expertise, learn & evolve.
Overview
13
13
years of professional experience
Work History
Solution Consultant
Vodafone
07.2020 - Current
- Working as Solution Consultant for VOIS customer – One NZ, providing consultancy services to NZ Enterprise Market
- My primary role is to determine the technology solution required to provide market-leading service to the customer
- I respond to requests for new technology or technology-derived solutions from the Enterprise sales teams
- It includes pre-sales activity and responsibility for the technology elements of the customer solution through design & implement
- I lead the requirements capture and process ensuring that solutions fulfil client’s business requirements and readily deployed and operated in a profitable manner
- I am expected to demonstrate professionalism, skill and expertise that adds value to the customer’s business and improves customer satisfaction
- I provide consultancy and solution designs on Connectivity, Communication and Security based solutions including IP-VPN, SDWAN, Dedicated Internet Access & SIP based communication and SSE-based security solutions
- I prepare Statement of Design, Bill of Material & Solution Overview Documents based on the design, HLD (High Level Design), etc main deliverables for all solution proposed to customer
- I recommend Proof of Concept to the customers wherever possible
- I Liaise with Solution Architects, Product Managers, OEMs, Commercials, and other SMEs for delivering full proof solutions to customers
- I Handle escalations and queries from AMs and Customer on deployed solutions
Network Specialist
Vodafone
01.2018 - 06.2020
- End to End Management of customer networks and providing a rapid response to customer raised incidents and problems
- Responsible for providing technical solutions for various managed and non-managed customers
- Manage configurations and implementations, performance management and trend analysis
- Interacting and advising to customer on technical issues
- Responsible for configuring WAN (BGP, OSPF) and LAN (HSRP, VRRP) Redundancy protocols in customer end devices and ensures them the link level and device level redundancy
- Involves in customers DC-DR Replication activities and help them achieving Auto-Fallback between multiple WAN links
- Raising trouble tickets with OLO/ upstream providers and follows up to resolve 90% those issues within SLA
- Recurring fault analysis and its permanent solution to customers
- Identifying any design issues in the existing setup and co-ordinate with design community and drive for resolution
Network Consultant
Vodafone
04.2012 - 01.2018
- Monitoring customer data services over MPLS [L2 & L3 VPN]/ATM/FR Platforms using Net cool/SMARTS monitoring system
- Raising/Working on Remedy trouble tickets [Proactive/Reactive] faults
- Proactive Monitoring and Troubleshooting of Routers
- Acknowledge trouble tickets within SLA from the time of assignment
- Notification to Third Party/Vendor within 10 minutes from the time of identifying the fault to be with the Vendor
- Resolution of Faults within 3 hours from the time of ticket acknowledgement
- Obtain RFO from Vendors for all Faults, within 4 hours
- Working on Reactive tickets logged by users with respect to slowness, network issues, switch port problems etc
- Helping customer by liaising with respective team in case the issues are not network related and to be front end until the issues get resolved
Education
Bachelor of Engineering - Electronics & Communication
Sapthagiri College of Engineering
Diploma in Electronics Communication Engineering -
M.E.I Polytechnic
Skills
- IP Routing & Switching
- SD Wan Meraki
- MPLS & QOS
- FortiGate- NGFW
Certifications
- Cisco Certified Network Associate
- Cisco Certified Network Professional
- Cisco Certified Design Associate
- Cisco Certified Design Professional
- Cisco Certified Specialist - Security Core
- Certified Meraki Networking Associate
- Juniper Networks Certified Internet Associate - EX
- Juniper Networks Certified Internet Associate – ER
- Oracle Cloud Infrastructure Foundation
- ConsAviatrix Multi Cloud Networking Associate
Disclaimer
I consider myself familiar with Networking Aspects. I am also confident of my ability to work in a team. I hereby declare that the information furnished above is true to the best of my knowledge.
Timeline
Solution Consultant
Vodafone
07.2020 - Current
Network Specialist
Vodafone
01.2018 - 06.2020
Network Consultant
Vodafone
04.2012 - 01.2018
Diploma in Electronics Communication Engineering -
M.E.I Polytechnic
Bachelor of Engineering - Electronics & Communication
Sapthagiri College of Engineering
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