Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline

Avinash Srinivasan

Bruce,ACT

Summary

Sales and retention specialist who is enthusiastic and reliable. committed to delivering top-notch customer service while grinning. Organised, diligent, and skilled in responding to difficult client concerns. Having a strong commitment to boosting revenue and years of experience working in different retail environments.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Quality Analyst

PhonePe
10.2019 - 03.2023
  • Analyzed quality and performance data to support operational decision-making.
  • Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
  • Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
  • Recorded findings of inspection process, collaborating with quality team to implement corrective actions.

Retention Specialist

Azuga Telematics
11.2017 - 05.2019
  • Built constructive customer relationships to improve loyalty and recommendations.
  • Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
  • Identified changing customer needs and adapted service strategies to meet them.
  • Evaluated current customer retention strategies and recommended improvements.
  • Negotiated prices, terms of sales and service agreements.

Senior Customer Service Associate

Dell Technologies
05.2016 - 05.2017
  • Handled customer inquiries and complaints with professionalism to restore satisfaction.
  • Greeted customers and listened closely to problems described to determine solutions.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Coached new team members on service techniques and provided scoring through quality assurance program.

Team Leader

Outsource Ace
08.2015 - 04.2016
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Built strong relationships with customers through positive attitude and attentive response.

Business Development Manager

Media Cartel
07.2012 - 02.2015
  • Reached out to potential customers via telephone, email, and in-person inquiries.
  • Generated new business with marketing initiatives and strategic plans.
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.
  • Negotiated and closed long-term agreements with new clients in assigned territory.

Education

MBA - International Business

University of Canberra, Canberra, ACT
08.2025

Bachelor's of Commerce - Business Administration

Annamalai University , Chidambaram, Tamil Nadu, India.
05.2017

Skills

  • Stakeholder Management
  • Interpersonal Skills
  • Team Management
  • Agile Methodologies
  • Product Strategy
  • MS Office
  • Eye for Detail

Accomplishments

    .

  • Spot award for excellence in customer handling
  • Recognition for volunteering: Powering the possible through fun club engagement (Best place to work) in Dell Technologies.
  • APJ customer experience champion for quarterly performance in Dell Technologies.
  • Best team manager for quarterly performance in Media Cartel.

Certification

  • Product Management - Indian Institute Of Management Kozhikode - IIMK
  • Jira Fundamentals
  • Google Analytics for Beginners
  • Six Sigma Green Belt by LinkedIn Learning

Timeline

Quality Analyst - PhonePe
10.2019 - 03.2023
Retention Specialist - Azuga Telematics
11.2017 - 05.2019
Senior Customer Service Associate - Dell Technologies
05.2016 - 05.2017
Team Leader - Outsource Ace
08.2015 - 04.2016
Business Development Manager - Media Cartel
07.2012 - 02.2015
University of Canberra - MBA, International Business
Annamalai University - Bachelor's of Commerce , Business Administration

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Avinash Srinivasan