Avinesh Nand
Brisbane,QLD
Summary
Dynamic leader with proven expertise in operations management and customer engagement, honed at Tappoos Nadi Airport. Excelled in staff management, driving team collaboration, and enhancing customer satisfaction. Skilled in inventory control and adept at fostering positive workplace environments. Achieved significant improvements in service delivery, showcasing a blend of hard and soft skills to elevate business success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Kitchen Hand
Stamford Plaza Hotel
11.2022 - Current
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Demonstrated adaptability by quickly learning new techniques, recipes, and procedures as required for various culinary tasks.
- Developed strong time management skills, effectively prioritizing tasks to ensure completion within allocated timeframes.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
Kitchen Hand
Cable Beach Club Resort & Spa
03.2021 - 09.2022
- Developed strong time management skills, effectively prioritizing tasks to ensure completion within allocated timeframes.
- Operated kitchen equipment in accordance with manufacturer instructions.
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Maintained proper food storage procedures to preserve ingredient freshness while minimizing risks of contamination or spoilage.
Cafe Team Leader
Oceania Hospital
09.2020 - 03.2021
- Organized special events at the cafe such as live music nights or themed evenings to attract new clientele and boost revenue streams.
- Planned and executed promotions and special events in close collaboration with management.
- Managed inventory levels to ensure optimal product availability while minimizing waste and reducing costs.
- Resolved customer concerns promptly and professionally, leading to an increase in overall satisfaction rates.
- Developed strong relationships with customers, resulting in increased loyalty and repeat business.
- Reviewed and approved employee schedules and timesheets.
- Upheld company policies consistently across all areas of operation while remaining flexible enough to address unique situations as they arose within the workplace setting.
Restaurant Supervisor
Tappoos Nadi Airport
11.2010 - 03.2019
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Maintained accurate records of sales, labor and other costs.
- Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Supervised food presentation and plating to enhance visual appeal.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Created new recipes, outlined steps, and training staff on correct preparation.
Kitchen Hand
Cable Beach Club Resort & Spa
03.2018 - 09.2018
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Operated kitchen equipment in accordance with manufacturer instructions.
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Maintained composure and work quality while under stress.
- Cleaned and maintained work areas, equipment and utensils.
Education
Diploma of Hospitality Management - Commercial Cookery III , IV And Diploma
Bryan Peach Institue Pty,
Gold Coast, QLD12-2024
Skills
- Positive attitude
- Kitchen cleaning and maintenance
- Customer service
- Team collaboration
- Customer engagement
- Inventory control and record keeping
- Staff management
- Operations management
- Point of sale (POS) system operation
- Organization and prioritization
- Complaint resolution
- Food service background
- Menu development
- Business operations expertise
Certification
* Barista
* certificate ecleaning of completion
*AHA hospitality & tourism covid Hygiene
*Do Food safely
*Vuda Catering Training Centre
*use hygienic practice for food safety
*food handing skill set
Timeline
Kitchen Hand
Stamford Plaza Hotel
11.2022 - Current
Kitchen Hand
Cable Beach Club Resort & Spa
03.2021 - 09.2022
Cafe Team Leader
Oceania Hospital
09.2020 - 03.2021
Kitchen Hand
Cable Beach Club Resort & Spa
03.2018 - 09.2018
Restaurant Supervisor
Tappoos Nadi Airport
11.2010 - 03.2019
* Barista
* certificate ecleaning of completion
*AHA hospitality & tourism covid Hygiene
*Do Food safely
*Vuda Catering Training Centre
*use hygienic practice for food safety
*food handing skill set
Diploma of Hospitality Management - Commercial Cookery III , IV And Diploma
Bryan Peach Institue Pty,
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