Avishek B K

• Increased customer satisfaction by addressing and resolving client concerns efficiently.
• Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
• Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
• Checked store merchandise regularly for proper display and replenishment..
• Maintained up-to-date knowledge of products and services offered to customers.

• Monitored system performance to identify potential issues.
• Provide technical support to end-users, including troubleshooting hardware, software, and network issues
• Patched software and installed new versions to eliminate security problems and protect data.
• Created user accounts and assigned permissions.
• Assist in setting up and configuring computer systems, software, and peripherals.
• Support IT team members in implementing projects, such as system upgrades and deployments.
• Document and update IT processes, user guides, and troubleshooting steps.
• Conduct regular system checks and backups to ensure operational continuity.

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• Streamlined communication channels for improved customer service quality and efficiency.
• Provided excellent customer service by resolving inquiries promptly and professionally.
• Streamlined customer service processes, reducing wait times and increasing satisfaction.
• Provided sales and customer service assistance to walk-in traffic

• Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
• Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
• Trained and mentored new employees to maximize team performance.
• Improved overall team performance by effectively delegating tasks and providing clear instructions.
• Kept employees operating productively and working on task to meet business and customer needs.