Aviyan Kharel
ADELAIDE,SA
Summary
Experienced hospitality professional with background in hotel housekeeping as a Site Manager and Supervisor. Responsible for daily operations, team coordination, and maintaining cleanliness standards in a busy hotel environment.
Overview
2
2
years of professional experience
Work History
Front Office Supervisor
La Vie Hospitality Group
Bondi Junction
05.2026 - 08.2026
- Supervised front desk operations, overseeing guest check-ins and check-outs.
- Coordinated room assignments, ensuring guest preferences and needs were met.
- Handled guest inquiries and resolved issues promptly.
- Resolved customer complaints promptly, maintaining high standards of professionalism.
- Ensured proper customer service standards were met.
- Collaborated with housekeeping to ensure timely readiness of rooms for guests.
- Streamlined interdepartmental communication to enhance operational efficiency.
- Responded promptly to inquiries from guests or potential customers via phone or email.
Housekeeping Site Manager
Facilient Building Management
Bondi Junction, NSW
04.2025 - 03.2026
- Managed overall housekeeping operations across the property, ensuring service quality, efficiency, and compliance with brand standards
- Supervised housekeeping teams, managing rostering, performance management, and staff training to enhance service delivery
- Coordinated daily with front office using Opera PMS to manage room availability, occupancy, and turnaround times
- Monitored inventory and linen supply, coordinated with vendors to control costs and optimize operational efficiency
- Resolved guest complaints and operational issues promptly, ensuring high guest satisfaction and a positive experience
Housekeeping Supervisor
Facilinet Building Management
Sydney, 2000
07.2024 - 03.2025
- Led and trained housekeeping staff, improving efficiency and service quality
- Supervised daily housekeeping operations, maintaining high cleanliness and presentation standards to enhance guest satisfaction
- Coordinated with front office and maintenance teams to streamline room turnover and promptly resolve issues
- Conducted room inspections and managed room status updates using Opera PMS
- Managed inventory and supplies using 1C Enterprise, optimizing stock availability to support operational needs
Education
Masters in Information Technology - Information And Communication Technology
Torrens University
Sydeny, NSW09-2026
Bachelor of Science - Computer Networking And IT Security
Islington College
Kathmandu, Bagmati02-2022
Skills
- Front office operations
- Guest check-in and check-out
- Reservations and booking management
- Reservations management
- Guest relations management
- Guest service coordination
- Billing and payment processing
- Property management systems
- OTA management
- Schedule management
- Quality assurance inspections
- Team leadership and staff supervision
Timeline
Front Office Supervisor
La Vie Hospitality Group
05.2026 - 08.2026
Housekeeping Site Manager
Facilient Building Management
04.2025 - 03.2026
Housekeeping Supervisor
Facilinet Building Management
07.2024 - 03.2025
Masters in Information Technology - Information And Communication Technology
Torrens University
Bachelor of Science - Computer Networking And IT Security
Islington College