Highly adaptable and dedicated Support Officer with extensive experience in customer service, office operations, and team coordination. Proven track record in enhancing operational efficiency and client satisfaction through effective problem-solving and strong communication skills. Committed to continuous improvement and professional development, with a keen interest in supporting and understanding client needs.
Hi, I’m
Avneet Kaur
Melbourne,VIC
Summary
Overview
9
years of professional experience
Work History
Ministry of Business Innovation and EmploymentAuckland, New Zealand
Support Officer-Immigration New Zealand
10.2022 - 08.2023
Job overview
- Working with a team on different products
- Products- ADEPT daily 110 plus applications and IGMS when needed.
- Collaborated with teams across various projects to enhance service delivery.
- Solving problems and thinking outside the box
- Effectively working with the manager and the team to meet customer expectations and team goals
- Thinking Logically
- Optimized personal workflow, aligning with business goals for maximum efficiency.
- Provided technical support to customers via phone, email and in person.
- Resolved customer queries in a timely manner.
- Maintained accurate records of customer interactions and service requests.
- Troubleshot hardware and software problems on computers, servers and networks.
- Installed, configured and upgraded computer systems according to company standards.
- Ensured that all inquiries were responded to within 24 hours.
- Handled escalated customer complaints promptly and professionally.
Roselands Doctors Ltd.Papakura, Auckland
Medical Receptionist
07.2021 - 04.2022
Job overview
- Proficient knowledge of MedTech32
- Ability to establish trusting relationships with patients and co-workers in a short amount of time
- Adapting to changing protocols and alert levels while still maintaining a high level of patient care and patient satisfaction
- Understanding of cultural diversity and Te Tiriti Waitangi, as they apply to achieving equity in healthcare.
- Proficient phone and email etiquette, as well as a high level of face-to-face patient care.
CountdownTakanini, Auckland
Online Supervisor
10.2019 - 07.2021
Job overview
- Effective communication with online customers, both over the phone and by email.
- Ability to work quickly and efficiently, consistently reaching daily goals.
- Organizing the daily operation of the online department.
- Learning about and enforcing legislation around the sale of age-restricted goods.
- Developed and implemented procedures to monitor online customer service team performance.
- Scheduled and managed the daily activities of the online customer service team members.
- Trained new online customer service representatives on company procedures and policies.
- Provided guidance and support to online customer service staff regarding difficult or complex inquiries.
- Created reports on key performance indicators for the online customer service team.
- Performed regular quality assurance checks to ensure accuracy of responses from online customer service agents.
- Conducted regular meetings with all members of the online customer service team in order to review goals, objectives, successes, challenges, and other topics.
- Participated in special projects as requested by senior management.
- Complied with company policies, objectives and communication goals.
- Provided ongoing training to address staff needs.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
CountdownPapakura, Auckland
Checkout Supervisor & Online Department Supervisor
09.2016 - 10.2019
Job overview
- Consistently meeting targets and maintaining high quality of work while working in a fast-paced environment.
- Generating daily and weekly reports to monitor business targets and staff performance.
- Keeping and maintaining records of book work to pass the annual audit.
- Consistently communicating with head office and contact centre to ensure smooth operation of the business.
- Supervising and providing training to new staff.
- Maintaining Health and Safety policies set by the company.
CountdownBureta Park, Tauranga
Checkout Supervisor & Price Integrity Assistant
04.2015 - 09.2016
Job overview
- Responsible for running the Checkout Department in the absence of the Checkout Manager.
- Communicating with external service providers and suppliers.
- Controlling inventory, stocktaking, ordering, and upkeep of product displays.
- Daily till counting and reconciliation, and investigate shortfalls through the Electronic Journal and security footage.
- Cash handling, customer, and sale analysis.
- Managing customer complaints and refunds.
CountdownBureta Park, Tauranga
Checkout Operator
02.2015 - 04.2015
Job overview
- Excellent customer service skills; serving customers in a warm and welcoming way.
- Greeted customers in a friendly and courteous manner.
- Processed cash, credit, debit, and check payments accurately and efficiently.
- Operated point-of-sale terminals to record customer purchases.
- Provided assistance to customers with product selection queries.
- Balanced tills daily to ensure accuracy of transactions.
- Verified the age of customers when selling alcohol or tobacco products.
- Ensured that all promotional materials were properly displayed at checkout counters.
- Resolved customer complaints in a professional manner.
Education
NZQF
New Zealand Certificate of Business Level 3
04-2021
University Overview
- Gained comprehensive understanding of business operations and management principles
Service IQ
Emerging Leaders Development Programme
01.2021
University Overview
Bay Learning Academy
Course in Upper-Intermediate English
01.2015
University Overview
Kurukshetra UniversityIndia
Bachelor of Commerce
01.2011
University Overview
Skills
- Customer service
- Problem solving
- Adaptability
- Interpersonal Skills
- Time Management
- Proficient in MS-Office
- MedTech 32
- Mathematical skills
- Literacy skills
- Cash handling procedures
- Ledger balancing
- Balance allocation
- Cash drawer maintenance
- Communication skills
- Organizational skills
- Policy Enforcement
- Performance Evaluations
- Technical support understanding
- Employee Development
- Continuous Improvement
- Staff Training
- Documentation skills
- Technical Support
- Support Services
- Team Development
- Ability to work under pressure
- Ability to meet deadlines
- Operational Support
- Teamwork and Collaboration
Personal Information
Personal Information
Citizenship: NZ Citizen
Languages
Languages
- Fluent in English
- Hindi
- Punjabi (Verbal as well as written)
References
References
- Peshala, Immigration Manager, 021856490
- Dr. Mary Kanjirathinkal, Roselands Doctors, 0221002304
- Rachel, Medical Receptionist, Roselands Doctors, 0211513981
- Monica Bakko, Fresh food Manager, Countdown, 0272889290
Languages
English
Full Professional
Punjabi
Native/ Bilingual
Hindi
Native/ Bilingual
Timeline
Support Officer-Immigration New Zealand
Ministry of Business Innovation and Employment
10.2022 - 08.2023
Medical Receptionist
Roselands Doctors Ltd.
07.2021 - 04.2022
Online Supervisor
Countdown
10.2019 - 07.2021
Checkout Supervisor & Online Department Supervisor
Countdown
09.2016 - 10.2019
Checkout Supervisor & Price Integrity Assistant
Countdown
04.2015 - 09.2016
Checkout Operator
Countdown
02.2015 - 04.2015
NZQF
New Zealand Certificate of Business Level 3
Service IQ
Emerging Leaders Development Programme
Bay Learning Academy
Course in Upper-Intermediate English
Kurukshetra University
Bachelor of Commerce
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