Open To Work
Avneet Kaur
Melbourne,VIC
Work Preference
Summary
Motivated and reliable student with strong communication skills, currently pursuing further education in Melbourne. Eager to gain hands-on experience in a fast-paced customer service environment. Known for being punctual, quick to learn, and a positive team player. Committed to delivering excellent service and contributing to a friendly and efficient workplace. available for flexible part- time shifts, including evenings and weekends.
Overview
2
2
years of professional experience
Work History
Customer Service Assistant
vel spices
melbourne, Victoria
08.2025 - Current
- Assisted customers with product inquiries and order placements.
- Resolved customer complaints through effective communication and problem-solving skills.
- Processed customer transactions using point-of-sale systems efficiently.
- Collaborated with team members to enhance customer service strategies.
- Managed returns and exchanges following company policies and procedures.
- Maintained a clean and organized work area at all times.
- Greeted customers in a friendly manner and assisted with their inquiries.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Cafe Assistant
Belgium Coco
Batala, Punjab
08.2024 - 12.2025
- Reviewed customer feedback forms and rectified all complaints or issues reported immediately.
- Provided accurate information regarding ingredients used in different dishes on the menu.
- Communicated effectively with colleagues in order to ensure smooth operations throughout shifts.
- Greeted customers upon their arrival at the cafe and provided them with menu options.
- Responded to customer concerns efficiently, accurately and with detailed information.
Salesperson
Pearl and art gallery
Batala, Punjab
01.2025 - 03.2025
- Assisted customers in selecting appropriate products or services for their needs.
- Analyzed customer feedback to identify areas of improvement in product offerings.
- Advised customers on the latest product features and benefits.
- Resolved customer complaints promptly and efficiently.
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
Education
Bachelor of Early Childhood Care And Education -
Southern Cross Higher Education Institute
Melbourne, VIC06-2029
Senior Secondary , Cbse - science
Sant Giani Gurbachan Singh Ji Khalsa Academy
Mehta Chowk, Amritsar05-2024
Secondary Education ,cbse -
Sant Giani Gurbachan Singh Ji Khalsa Academy
Mehta Chowk, Amritsar01-2022
Skills
- Effective client communication
- Customer support excellence
- Time optimization
- Analytical problem solving
- Presentation delivery
- Collaborative teamwork
- Order processing
- Customer care
- POS system
Affiliations
Volunteered in school cultural and sports events as a team coordinator, and was appreciated for punctuality and discipline Recognised for excellent communication and teamwork during group projects
Languages
English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Timeline
Customer Service Assistant
vel spices
08.2025 - Current
Salesperson
Pearl and art gallery
01.2025 - 03.2025
Cafe Assistant
Belgium Coco
08.2024 - 12.2025
Bachelor of Early Childhood Care And Education -
Southern Cross Higher Education Institute
Senior Secondary , Cbse - science
Sant Giani Gurbachan Singh Ji Khalsa Academy
Secondary Education ,cbse -
Sant Giani Gurbachan Singh Ji Khalsa Academy