Summary
Overview
Work History
Education
Skills
Awards
PROFILE SUMMARY
Timeline
Generic

Avnika Agarwal

Melbourne,Australia

Summary

Experienced SuccessFactors specialist and SAP techno-functional professional with expertise in Business System Analysis and process optimization. Proven track record of implementing best practices to enhance customer satisfaction and operational efficiency. Focused on delivering pragmatic, fit-for-purpose solutions that drive business success.

Overview

16
16
years of professional experience

Work History

HRIS Systems Full time

South East Water
06.2022 - Current
  • Playing a key role as a People Central system expert, responsible for high level interactions with the Business partners understanding the challenges faced in SF system and providing best possible solution along with the day-to-day BAU activities
  • Responsible for enhancing SF system and make it more user friendly, documenting the business processes and helping the business in improving processes, products, services, and software through data analysis and regular audits
  • Provide Process Consultation for stakeholders in building SAP SuccessFactors new changes, enhancements or system upgrades for Employee Central and all Talent modules – PMGM, SCP, RCM, ONB, LMS, Reporting
  • Responsible for performing year end activities like new PMGM and talent form launch, succession planning, EC restructures, salary increases or super percentage changes, updating leave accruals, updating Career site builder
  • Creating different SF story reports and reference guide, cheat sheets, process maps, audit reports and SOPs
  • Provide training and assistance between team members, helping build the required skills and handle projects
  • Provide support in the recruitment and onboarding process updating templates, MPR, emails.
  • Configuring business rules, object definitions, permission roles, people profile, employee forms

SuccessFactors HRIS Specialist

Opal Australia Paper
09.2021 - 06.2022
  • Acting as a one stop solution for all SuccessFactors related queries for complete Biz-X Suite including EC and Talent modules (PMGM, SCP, RCM, RMK, LMS, ONB)
  • Responsible for working directly with the business to take initiative and plan/propose for enhancements in Human Resource System
  • Responsible for creating new work schedules, new event reason, department, cost centre with mapping to location, termination, Position management, salary increase uploads in Employee Central
  • Configured Performance form template for new Performance year cycle, providing recommendations to key stakeholders
  • Creating different SF reports and dashboard specific for Performance, goals, and Onboarding
  • Responsible for recommending and helping the client with the SuccessFactors upgrades
  • Responsible for conducting brainstorming sessions and SME deep dive sessions for process improvement and implementing new solutions

SAP SuccessFactors/SAP HCM Lead

WIPRO AUSTRALIA
02.2021 - 06.2021
  • Key Project 1: SF/SAP HCM Support – Australian Energy Company – Duration: 2 months.
  • Worked as a SAP HCM/SuccessFactors Lead, responsible for providing extended support by managing any support incident, catalogue tasks or change request across all SuccessFactors and SAP HCM/Payroll modules including ESS, MSS and Fiori application.
  • Responsible for documenting the business processes and helping the business in improving processes, products, services and software through data analysis
  • Provided Process Consultation for clients in building SAP SuccessFactors Performance Management and Employee Central
  • Handled a team of 4 members and working broadly with all the teams including offshore.
  • Worked directly with the key stakeholders from digital and payroll team
  • Working on SAP Spinifex report, clone tool and orgplus software.
  • Responsible for recommending and helping the client with the SuccessFactors upgrades

SAP SuccessFactors Functional

ACCENTURE AUSTRALIA
08.2018 - 01.2021
  • Performed 4 end to end SuccessFactors Implementation projects covering PMGM, RCM and EC module
  • Key Project 1: SF Implementation- Australia Retail Group - Duration – 1.6 years
  • Handled diverse roles from SF Consultant for Performance and Goals management to Data, Deployment and Test Lead SuccessFactors Consultant
  • Responsible for analysis, design, workshops, development, customizations, Support, Testing, and implementation of the end-to-end solution for PMGM module including CPM and 360 Feedback forms
  • Handled the RBP, creating groups and roles and granting to the targeted users and updating Workbooks as per changes.
  • Responsible for the designing the overall process and arranging Process and design Workshops and training sessions with the key stakeholders
  • Proactively handled critical data related issues and always recommended standard best practice solution to the client team and helping the client with the SuccessFactors upgrades
  • Build great client relationships and acted as their one-stop BAU support for any queries, reporting and training requirements
  • Data/Test/Deployment Lead
  • Acted as a test lead and was responsible for: 1. Test Tool creation & management 2. Unit Test Scenarios 3. UAT test scripts (Q-Test Tool) 4. Training Material (Business and Super Admin training guides)
  • Being the Data Lead, Handled the process of data cleansing, migration, data upload, scramble and data purge activity
  • Created cutover tasks in the Microsoft project plan by connecting with the key stakeholders, developers and third-party systems Created defects and Cutover kick off documents and status reports
  • Key Project 2: SF Implementation- Australian Healthcare Client - Duration - 5 months
  • SAP HCM/SF Consultant
  • Build strong working relationships with key stakeholders to understand business processes and capability needs relating to a variety of business domains collaboration, social, and enterprise communications.
  • Conducted needs assessments, conceptualize initiatives to address these needs given overall business goals and work with management to set the priority of these initiatives.
  • Responsible for setting up the SAP HR system and integrating it with the SuccessFactors EC system.
  • Key Project 3: SF Implementation- Australian Government Client - Duration - 5 months
  • Acted as a Test/Cutover Lead for SF Talent & EC modules
  • Prepared Scripts, status reports for UAT for all modules- PMGM, R&O, EC, LMS
  • Given Train-the-trainer session for PMGM and help business to understand the process flow in Performance and supported in defect resolution
  • Managed the test tool – RQM for any defects and Change requests
  • Performed testing for all modules and provided solutions as well as provided the hyper-care support of 1-month post Go-Live.

SAP SF Consultant

SAP Freelancer Consulting
Muscat
07.2015 - 01.2016
  • Worked as SAP freelance trainer for SAP training institutes, providing individual/corporate training on SAP HCM modules
  • Worked as SuccessFactors consultant for Employee central, Performance Management, and Succession modules
  • Imparted trainings with the industry-based examples covering the common problems faced and solutions for them
  • Created Informative videos lectures with practical industry-based examples
  • Key Project 1: Implementation for India Payroll for a Large Terry Towel Maker - Duration - 7 months
  • Client-interacting role, which involved understanding requirement, accessing feasibility, and implementing custom solutions.
  • Core functional team member responsible for business requirements gathering, configuration for SAP HCM modules
  • Configured PA Actions for Hiring, Transfer, Increment in Pay, Promotion, Demotion, Extension of Probation / Training, etc.
  • Key Project 2: SAP SuccessFactors Implementation for a Global Delivery Services Company - Duration - 6 months SuccessFactors EC and PMGM Consultant
  • Responsible for Configuration of foundation objects like legal entity, location, division, department etc. and MDF objects
  • Set up the Corporate Data Model for all foundation objects and maintenance of associations between objects as per the business requirements
  • Standard event transactions with workflow support - Hire, Rehire, Terminate, Absence, Transfer, Promotion, Demotion, Probation, Job Change, Data Change, Job Reclassification, Pay Rate Change, Position Change, Return to Work
  • Configuration of Success factors and ensure business requirements are expressed into the PMGM application
  • Imparted corporate training on SAP Payroll, ABAP to a group of professionals from Kuwait
  • Invited by esteemed Indian universities like Jaypee Institute & Amity University to impact guest lectures on SAP

SAP Techno-Functional consultant

ACCENTURE SERVICES PVT. LTD.
12.2009 - 10.2014
  • Worked on overall 5 end-to-end implementation projects in a tenure of 5 years.
  • Worked on SAP HR sub-modules including payroll, time, benefits, Personnel administration for international clients in the USA, Japan & Indonesia, assisting clients in planning implementation, selection, testing and fit analysis for payroll processing
  • Worked on all aspects of the HR business processes with experience in gathering and analysing business requirements for conceptual design, blue printing, configuration, testing and production support
  • Key Project 1&2: SAP HR Implementation & Support for a US based Chemicals & Mining client - Duration – 3.5 years
  • Actively contributed in the delivery of quality deliverables, service and increased productivity and efficiency through new learning like IDOCS, Web services etc.
  • Contributed by developing RICEF objects with high and medium complexity in HR (ABAP) and many conversions objects
  • Configured the Basic settings to maintain Employee master data within the respective info types and to maintain flow of personnel actions using the transaction code PA30 and PA40
  • Uploaded info-type, PA/OM data by using BDC session (e.g. uploaded long text in description Infotype HRP1002)
  • Developed HR reports and interfaces using Logical database (PNP, PNPCE, PAP and PCH) and created HR report categories

Education

MBA - Human Resources

Symbiosis University
01.2013

Bachelor’s - technology (B. Tech)

Amity University
01.2009

Skills

  • SAP Consulting – SAP HCM, SAP ABAP, SuccessFactors, People Analytics
  • ASDA Certified from Massachusetts Institute of Technology (MIT), USA
  • Certified Professional in Quality Management Systems from BSI
  • Agile Project Management Certified
  • Certified in SAP Qualtrics
  • Certified in SuccessFactors Performance and Goals and Employee Central
  • Expertise in SNOW, QTest, Jira, MS Office, Excel, MPP

Awards

Gold Standard ACE (Accenture Celebrating Excellence) award recipient for attaining 7/7 rating for two consecutive years from the US client for delivering high quality work & demonstrating excellence through quality & continuous improvement, “Peer award” for two consecutive quarters for outstanding performance, Winner of “Table Tennis Women Doubles Championship” trophy in Accenture, Winner of “Team Recognition award” at South East Water

PROFILE SUMMARY

  • Experienced SAP specialist with 15+ years of experience as SuccessFactors and SAP HCM business processes lead with global IT solution provider, SAP partners and end users
  • Experienced in leading all technology aspects of large implementations on SuccessFactors, with hands-on experience configuring the software for EC and all talent modules
  • Experienced in implementing SAP SF upgrades and system refresh activities
  • Demonstrated strong interpersonal and collaborative skills while working with different cross functional teams and possess excellent communication skills and ability to work with larger teams, and independently if required.
  • Thorough understanding of client needs and HR processes to build an effective HRIS solution and promoting service excellence, continuous improvement & fostering effective teamwork & business relationships
  • Well versed in business analysis, technical and functional specifications development, design, configuration, testing, documentation, end user training, cutover preparation, post go-live support

Timeline

HRIS Systems Full time

South East Water
06.2022 - Current

SuccessFactors HRIS Specialist

Opal Australia Paper
09.2021 - 06.2022

SAP SuccessFactors/SAP HCM Lead

WIPRO AUSTRALIA
02.2021 - 06.2021

SAP SuccessFactors Functional

ACCENTURE AUSTRALIA
08.2018 - 01.2021

SAP SF Consultant

SAP Freelancer Consulting
07.2015 - 01.2016

SAP Techno-Functional consultant

ACCENTURE SERVICES PVT. LTD.
12.2009 - 10.2014

MBA - Human Resources

Symbiosis University

Bachelor’s - technology (B. Tech)

Amity University

Similar Profiles

CREATE PROFILE
Avnika Agarwal