Avril Clarke

- Daily duties include serving food and beverages, setting up for activities and closing house.

- Being knowledgeable of weekly rotating menu and dietary requirements for service.
- Setting up for functions such as weddings or birthdays.

- Using professional and welcoming language to greet guests.
- Catering for private events.

- Shared knowledge of menu items and flavours enabling customers to make personal decisions based on taste and interest.

• Checked identification for minimum age for sale of alcoholic beverages.
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• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
• Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Suggested appropriate food and drink pairings to increase per-ticket sales.
• Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.

- Monitor building security and safety by performing regular checking of locks and codes
- Checking electrical appliance use to avoid hazards
- Notifying managers concerning the need for repairs and additions to building operating systems.
- Set up, arrange, or remove decorations, tables, chairs, ladders, or scaffolding to prepare facilities.
- Requisition supplies or equipment needed for cleaning and maintenance duties.
- Service, clean, or supply off ice, kitchens and restrooms.
- Clean and polish furniture and fixtures.

• Organized and used industrial cleaning products following strict safety procedures.
• Cleaned building floors by sweeping, mopping and scrubbing floors.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Wiped down conference tables and reception desks to remove smears and fingerprints on surfaces.
• Maintained clean, neat and professional entrances.
• Refilled soap dispensers and air fresheners in bathrooms.
• Improved building cleanliness with continuous sanitizing of high-touch areas.
• Delivered quality customer service to address urgent needs and cleaning requests.
• Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
• Adhered to company policies for appearance, thoroughness and facility security.

- Greet customers as they arrive at the restaurant and inquire into their seating preferences.
- Ensure tables are set with appropriate cutlery and glassware.
- Answer questions regarding ingredients and dietary requirements.
- Check prepared orders for accuracy and portion to ensure they are served in an efficient manner.
- Make sure that tables are cleaned, and bussed properly before the next set of customers arrive.

• Used cash registers and credit card machines to cash out customers.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
• Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
• Stayed up-to-date on menu changes to help customers make food choices.
• Inspected dishes and utensils for cleanliness.

- Waiting on tables for clientele while performing front of house duties
- Maintaining restaurant and bar as part of a team
- Stock take of storeroom and shelved goods.
- Room service for Guests of Hotel in which The Carvery Restaurant remains situated.
- Breakfast and Dinner service with preparation routines in play prior to opening restaurant.
- Use and maintenance of coffee machine.
- End of Day sales logging.
- Foreign communication skills obtained from workplace.

• Used cash registers and credit card machines to cash out customers.
• Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
• Stayed up-to-date on menu changes to help customers make food choices.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
• Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
• Greeted new customers, discussed specials and took drink orders.
• Checked identification for minimum age for sale of alcoholic beverages.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

- Check in procedure; lending of keys for rooms and lockers, proper disposal of legal documents.
- Client engagement and catering to their stay at the seasonal ski hotel.
- Booking of snow ski lessons, reservations for activities and bus departure bookings.
- Management of M LODGE building, separate accommodation owned by M GROUP.
- Monitor facility use, as well as guest arrival and departures.
- Open and closing of hotel; before, during and post season.
- Maintenance of in-house gym, wash & dry rooms, breakfast hall and other daily duties.
- Preparation and catering of a buffet breakfast.
- Overnight duty incase of emergencies.
- Snow clearing, weather announcements.
- Health and safety tasks at hand consistently to minimise any risk during a guests’ stay.

• Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
• Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
• Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

- Maintaining coffee machine; descaling, scrubbing and back-flushing to remove build of grind with understanding of steam and temperature, use and maintenance of coffee grinders
- Weigh, grind and pack coffee beans for customers.
- Check temperatures of freezers, refrigerators and heating equipment to ensure proper functioning
- Take customer orders and convey them to other employees for preparation
- Order, receive and stock supplies and retail products
- Compile and balance cash receipts at the end of shifts
- Conduct meetings and collaborate with other personnel to plan menus ad serving arrangements.

• Maintained supply levels in counter and customer areas to meet typical demands.
• Constantly expanded personal knowledge of coffee styles and varieties.
• Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
• Engendered customer loyalty by remembering personal preferences and allergy information.
• Memorised recipes for specialty coffee beverages and seasonal offerings.
• Complied with standards for merchandising, stocking and storing product.
• Sanitized equipment and wiped down counters and tables to prevent spread of germs.
• Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Elevated customer loyalty by using strong communication abilities to resolve customer problems.
• Set and achieved goals for professional development and advancement.

• Maintained energy and enthusiasm in fast-paced environment.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

- Open and closing of store independently.
- Service of health foods; smoothie bowls, cold beverages and meals.
- Use of POS system operations as well as logging sales and banking deposits on shift.
- Maintenance and use of convection and cold food appliances.
- Rotation, restock and stocktake of shelf items and produce.
- To be knowledgeable on health information used for supplements and products in store.
- Provide health foods to clientele.