Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Awais Shah

Perth,WA

Summary

I am ambitious person who has other qualities to bring to the work place such as good team work, organizational skills,efficiency and I am very meticulous show pride all the work I do. I can work well under pressure and I love challenges. I possess excellent verbal and written communication skills and I am able to relate to a wide range of people,s . I have enhanced these skills over my work experience.

Overview

11
11
years of professional experience

Work History

Concierge /Assistant Building Manager

OZ Integrated
08.2014 - Current
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Provided language translation services as needed, easing communication barriers for international guests.
  • Responded to guest inquiries and complaints, resolving issues to maintain high service standards.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Greeted guests upon arrival by providing warm welcome.
  • Responded to Common Area Maintenance (CAM) inquiries.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Coached entire building staff to promote optimal team dynamics while encouraging positive working environment.

Education

Diploma of Humane Resource -

Business Technology Institute Of Australia
Perth, WA
02-2016

Advanced Diploma of Business -

Business Technology Institute of Australia
06-2014

Diploma of Business -

BUSINESS TECHNOLOGY INSTITUTE OF AUSTRALIA
06-2011

Bachelor of Business Administration - Finance

Hazara University
01-2009

Skills

  • Customer service
  • Highly adaptable
  • Strong work ethic
  • Effective problem solving
  • Data entry proficiency
  • Debt collection process
  • Policy Enforcement
  • Time Management
  • Team building

Languages

Urdu
Native or Bilingual
Hindko
Native or Bilingual

Timeline

Concierge /Assistant Building Manager

OZ Integrated
08.2014 - Current

Diploma of Humane Resource -

Business Technology Institute Of Australia

Advanced Diploma of Business -

Business Technology Institute of Australia

Diploma of Business -

BUSINESS TECHNOLOGY INSTITUTE OF AUSTRALIA

Bachelor of Business Administration - Finance

Hazara University

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Awais Shah