Awatef Ali
Canberra,ACT
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Dental Assistant
Canberra health services
Gungahlin/Belconnen, Civic, ACT
08.2021 - 05.2023
- Provided excellent customer service by addressing any complaints or issues in a prompt manner.
- Provided administrative support to the dental team, including scheduling appointments, confirming upcoming visits and managing patient records.
- Assisted with filing insurance claims and ensuring accurate payments were received in a timely manner.
- Managed front desk operations such as answering phones, responding to emails, scheduling appointments and providing customer service to all clients.
- Coordinated office operations to secure team compliance to optimal patient protections and administrative requirements.
- Reviewed completed work to verify consistency, quality and conformance.
Company Owner
AWATEF ALI PTY LTD
Belconnen , ACT
03.2019 - 01.2021
- Established marketing strategies, such as social media campaigns, to promote the business.
- Created a customer service policy to ensure customers were satisfied with products or services.
- Conducted regular meetings with employees to review progress towards company goals.
- Resolved conflicts between employees or customers in a timely manner.
- Oversaw daily operations of the business and provided guidance when needed.
- Interviewed, trained and supervised employees.
- Mitigated business risks by working closely with staff members and assessing performance.
- Prepared staff work schedules and assigned team members to specific duties.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Improved company's quality and productivity by streamlining systems and processes.
Childcare Supervisor
Early sunshine long day care
Belconnen , ACT
02.2016 - 07.2018
- Conducted regular meetings with staff to discuss progress, challenges and areas for improvement.
- Monitored and evaluated the performance of staff members in accordance with organizational policies.
- Provided guidance to team members on best practices related to childcare.
- Created a safe environment where children can explore, learn, develop and play.
- Ensured compliance with all relevant laws, regulations, licensing requirements and health and safety standards.
- Maintained accurate records of each child's attendance, medical information and other important data.
- Assisted in recruiting new staff members by conducting interviews, reference checks and background screenings.
- Observed children's behavior regularly to identify any potential issues or concerns regarding development or safety.
- Managed the daily operations of the childcare facility including scheduling shifts for employees.
- Maintained current understanding of applicable laws and kept facility in compliance with requirements.
- Worked with parents and staff to improve student behavioral and learning issues with proactive approaches.
- Monitored student progress and assisted students and teachers with resolving problems.
- Reviewed and evaluated programs for compliance with state, local and federal regulations.
Education
Diploma in Dental Nurse -
Canberra Instead of Technology
ACT02.2020
Diploma of Business Administration -
Compass College
10.2019
Diploma of Early Childhood -
Reach For Training
Belconnen 02.2016
Skills
- Knowledgeable in Titanium program
- Knowledgeable in PowerPoint, word, Excel
- Customer Follow-Up
- Word Processing
- Verbal and Written Communication
- Daily Reporting
- Mail Routing
- Meeting Coordination
- Scheduling and Calendar Management
- Documentation and Recordkeeping
- Maintaining Confidentiality
- Appointment Scheduling
- Administrative Support
- Phone and Email Etiquette
- Confidentiality
- Spreadsheet Tracking
- Front Office Management
- Financial Plan Options
- Insurance Billing
- Incoming Call Reception
- Medical Chart Management
- Appointment Confirmation
- Budget Monitoring
Certification
- Diploma early childhood education
- Diploma Business Administration
- Diploma of Dental nurse
- first Aid
- Working with vulnerable people
- Police check.
- Driver license
Reference
1/- Hue Do
- position oral Health therapist
- phone 0432983020
- email Hue.Do@act.gove.au
- Relationship. Clinical
2/- Michelle Caldwell
_ position PDA
- phone 0402564386
- email Michelle.Caldwell@act.gov.au
- relationship manager
Languages
English
Professional
Arabic
Professional
Timeline
Dental Assistant
Canberra health services
08.2021 - 05.2023
Company Owner
AWATEF ALI PTY LTD
03.2019 - 01.2021
Childcare Supervisor
Early sunshine long day care
02.2016 - 07.2018
Diploma in Dental Nurse -
Canberra Instead of Technology
Diploma of Business Administration -
Compass College
Diploma of Early Childhood -
Reach For Training