Summary
Overview
Work History
Education
Skills
Certification
Reference
Languages
Timeline
Generic

Awatef Ali

Canberra,ACT

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Dental Assistant

Canberra health services
Gungahlin/Belconnen, Civic, ACT
08.2021 - 05.2023
  • Provided excellent customer service by addressing any complaints or issues in a prompt manner.
  • Provided administrative support to the dental team, including scheduling appointments, confirming upcoming visits and managing patient records.
  • Assisted with filing insurance claims and ensuring accurate payments were received in a timely manner.
  • Managed front desk operations such as answering phones, responding to emails, scheduling appointments and providing customer service to all clients.
  • Coordinated office operations to secure team compliance to optimal patient protections and administrative requirements.
  • Reviewed completed work to verify consistency, quality and conformance.

Company Owner

AWATEF ALI PTY LTD
Belconnen , ACT
03.2019 - 01.2021
  • Established marketing strategies, such as social media campaigns, to promote the business.
  • Created a customer service policy to ensure customers were satisfied with products or services.
  • Conducted regular meetings with employees to review progress towards company goals.
  • Resolved conflicts between employees or customers in a timely manner.
  • Oversaw daily operations of the business and provided guidance when needed.
  • Interviewed, trained and supervised employees.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Improved company's quality and productivity by streamlining systems and processes.

Childcare Supervisor

Early sunshine long day care
Belconnen , ACT
02.2016 - 07.2018
  • Conducted regular meetings with staff to discuss progress, challenges and areas for improvement.
  • Monitored and evaluated the performance of staff members in accordance with organizational policies.
  • Provided guidance to team members on best practices related to childcare.
  • Created a safe environment where children can explore, learn, develop and play.
  • Ensured compliance with all relevant laws, regulations, licensing requirements and health and safety standards.
  • Maintained accurate records of each child's attendance, medical information and other important data.
  • Assisted in recruiting new staff members by conducting interviews, reference checks and background screenings.
  • Observed children's behavior regularly to identify any potential issues or concerns regarding development or safety.
  • Managed the daily operations of the childcare facility including scheduling shifts for employees.
  • Maintained current understanding of applicable laws and kept facility in compliance with requirements.
  • Worked with parents and staff to improve student behavioral and learning issues with proactive approaches.
  • Monitored student progress and assisted students and teachers with resolving problems.
  • Reviewed and evaluated programs for compliance with state, local and federal regulations.

Education

Diploma in Dental Nurse -

Canberra Instead of Technology
ACT
02.2020

Diploma of Business Administration -

Compass College
10.2019

Diploma of Early Childhood -

Reach For Training
Belconnen
02.2016

Skills

  • Knowledgeable in Titanium program
  • Knowledgeable in PowerPoint, word, Excel
  • Customer Follow-Up
  • Word Processing
  • Verbal and Written Communication
  • Daily Reporting
  • Mail Routing
  • Meeting Coordination
  • Scheduling and Calendar Management
  • Documentation and Recordkeeping
  • Maintaining Confidentiality
  • Appointment Scheduling
  • Administrative Support
  • Phone and Email Etiquette
  • Confidentiality
  • Spreadsheet Tracking
  • Front Office Management
  • Financial Plan Options
  • Insurance Billing
  • Incoming Call Reception
  • Medical Chart Management
  • Appointment Confirmation
  • Budget Monitoring

Certification

  • Diploma early childhood education
  • Diploma Business Administration
  • Diploma of Dental nurse
  • first Aid
  • Working with vulnerable people
  • Police check.
  • Driver license

Reference

1/- Hue Do
- position oral Health therapist

- phone 0432983020
- email Hue.Do@act.gove.au
- Relationship. Clinical


2/- Michelle Caldwell

_ position PDA

- phone 0402564386

- email Michelle.Caldwell@act.gov.au

- relationship manager

Languages

English
Professional
Arabic
Professional

Timeline

Dental Assistant

Canberra health services
08.2021 - 05.2023

Company Owner

AWATEF ALI PTY LTD
03.2019 - 01.2021

Childcare Supervisor

Early sunshine long day care
02.2016 - 07.2018

Diploma in Dental Nurse -

Canberra Instead of Technology

Diploma of Business Administration -

Compass College

Diploma of Early Childhood -

Reach For Training

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Awatef Ali