Aween Giir
Lyndhurst,VIC
Summary
Proven leader with a track record of enhancing customer loyalty at Kmart by resolving complaints with empathy and professionalism. Skilled in customer service and time management, adept at multitasking and maintaining high standards of integrity. Increased sales through exceptional service as a Christmas casual sales assistant at Michael Hill Jewelers.
Overview
8
8
years of professional experience
Work History
Crew Member
McDonald's
2020.01 - Current
- Provided essential service during the COVID-19 pandemic, working overnight shifts to ensure continuous operations despite curfew restrictions.Worked front counter, drive-thru, cafe, kitchen and other areas in both day and overnight shift.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders, simultaneously without compromising quality or efficiency.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Managed time efficiently without direct supervision, prioritising tasks based on urgency and importance during overnight hours.
- Made and served café beverages with focus on speed, quality and consistency.
Retail Sales Assistant
Michael Hill Jewellers
2023.10 - 2024.02
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Proactively sought opportunities to expand product knowledge and improve sales techniques, earning recognition from supervisors.
- Volunteered for extra tasks and responsibilities, contributing to overall store operations and success during peak holiday periods.
- Consistently provided personalized service, leveraging product expertise to meet customer needs and secure sales.
Customer Service Representative
Kmart
2016.08 - 2022.01
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained excellent customer service during the COVID-19 pandemic, ensuring a safe and efficient shopping environment by adhering to all safety protocols.
- Demonstrated resilience and teamwork in a high-pressure, rapidly evolving retail environment.
Education
Bachelor of Psychological Sciences - Psychology
Swinburne University of Tech
Melbourne, VIC01.2027
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Integrity and Honesty
- Leadership Qualities
Timeline
Retail Sales Assistant
Michael Hill Jewellers
2023.10 - 2024.02
Crew Member
McDonald's
2020.01 - Current
Customer Service Representative
Kmart
2016.08 - 2022.01
Bachelor of Psychological Sciences - Psychology
Swinburne University of Tech
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