ALEJANDRO WENDELL
IT SUPPORT
BROADBEA,QLD
Summary
Astute IT Support with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
9
9
years of post-secondary education
2
2
Languages
Work History
IT Technical Support Specialist
Pan American Energy
Comodoro Rivadavia, Chubut, Argentina
06.2022 - 04.2023
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular, IP phone and Printers.
- Translated complex technical issues into digestible language for non-technical users.
- Resolved diverse range of technical issues across multiple systems and applications for the company employees.
- Used ticketing systems to manage and process support actions and requests.
- Documented support interactions for future reference.
- Installed and configured operating systems and applications.
- Responded to users inquiries and provided technical assistance over phone and in person.
IT Technical Support Specialist
Amanus Group
Comodoro Rivadavia, Chubut, Argentina
08.2021 - 06.2022
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular, Ethernet, IP phone, printers.
- Translated complex technical issues into digestible language for non-technical users.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Configured hardware and granted system permissions to new employees.
- Researched product and issue resolution tactics to address customer concerns.
- Documented support interactions for future reference.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Configured and tested new software and hardware.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
IT Field Technician
Computer Consultants ITKA SRL
Comodoro Rivadavia, Chubut, Argentina
08.2013 - 03.2019
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Configured and tested new software and hardware.
- Created user accounts and assigned permissions.
- Researched and identified solutions to technical problems.
- Diagnosed and troubleshot hardware, software and network issues.
- Developed and implemented preventive maintenance procedures.
- Configured hardware, devices, and software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Installed and configured operating systems and applications.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed, configured and maintained computer systems and network connections.
Education
Course - English
Gold Coast Learning Centre
Surfers Paradise, QLD 06.2023 - Current
Course - Web Development
Education IT
Argentina, Remote 03.2023 - Current
Course - English
Links Institute
Comodoro Rivadavia, Argentina 03.2006 - 12.2008
High School Diploma -
ENET 2
Comodoro Rivadavia, Argentina 03.2003 - 12.2008
Skills
Teamwork
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Course - English
Gold Coast Learning Centre
06.2023 - Current
Course - Web Development
Education IT
03.2023 - Current
IT Technical Support Specialist
Pan American Energy
06.2022 - 04.2023
IT Technical Support Specialist
Amanus Group
08.2021 - 06.2022
IT Field Technician
Computer Consultants ITKA SRL
08.2013 - 03.2019
Course - English
Links Institute
03.2006 - 12.2008
High School Diploma -
ENET 2
03.2003 - 12.2008
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