Awer Paulino Awier
Melbourne
Summary
Organized and detail-oriented professional with 4+ years of customer service experience, skilled in managing calendars, scheduling meetings, and optimizing workflows using Microsoft 365. Strong communication abilities with a proven track record of effectively supporting clients and teams. Adept at prioritizing tasks, maintaining accurate records, and ensuring efficient office operations. Committed to delivering high-quality administrative support and boosting productivity.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Manager
KFC Calder Outbound
2018.12 - 2023.12
- Purchased and maintained store inventory supplies, carefully adhering to a set budget to optimize resources and reduce costs.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs by 15%
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
Disability Support Worker
Permalink
2024.01 - 2024.08
- Performed administrative tasks such as scheduling appointments, coordinating services, and managing client files.
- Maintained utmost discretion when dealing with sensitive topics.
- Worked closely with multidisciplinary teams to create customized care plans, ensuring each client received comprehensive and compassionate service.
- Demonstrated patience and empathy, creating a supportive environment that encouraged clients to feel valued and understood.
- Kept detailed daily logs with care actions, patient behaviours, and incidents.
Audio Engineer
Rey Records
2024.01 - Current
- Utilized Microsoft Office Suite to handle all aspects of client scheduling, including organizing and managing recording sessions, meetings, and consultations, ensuring efficient calendar coordination and optimal time management.
- Took the lead in working directly with clients to understand and bring their vision to life, ensuring the final product matched their expectations.
- Played a key role in expanding the customer base by 20%, thanks to proactive client support and building strong relationships that led to repeat business and referrals.
Education
Certificate III Information, Digital Media & Tech -
Catholic Regional College
Sydenham, VIC2020
VCE Certificate -
Catholic Regional College
Sydenham, VIC2020
Skills
- Microsoft Suite
- Customer Service
- File Organization
- Time Management
- Customer and client relations
- Office Administration
Certification
- Australian Citizenship
- Drivers License
- National Police Check
- First Aid Certificate CPR
- Working with Children Check (Employee)
Timeline
Disability Support Worker
Permalink
2024.01 - 2024.08
Audio Engineer
Rey Records
2024.01 - Current
Shift Manager
KFC Calder Outbound
2018.12 - 2023.12
Certificate III Information, Digital Media & Tech -
Catholic Regional College
VCE Certificate -
Catholic Regional College
- Australian Citizenship
- Drivers License
- National Police Check
- First Aid Certificate CPR
- Working with Children Check (Employee)
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